With more than 6 years worked in IT support and 3 years in Melia Hanoi Hotel, I’m ready to take another step of the career ladder. Will able to work everywhere around Vietnam or the world. Please kindly Check out my CV or download the full version in the attachment, also visit my website at: http://TuấnAnhICT.vn for more details. Best regards.

- 2008 → 2013: BK Genetic HN University. • International Diploma in Computer Studies. • International Higher Diploma in Computer Studies. - 2009 → 2010: iSPACE - IT Training College. • Certification of Computer’s problem Troubleshooter by: iCARE - International Computer Rescue Hospital. • Certificate from General Department of Vocational Training. - 2010→ 2011: BKACAD – IT Academy. • Cisco Certified Network Associate (v4.0) - 2011 → 2012: BKACAD – IT Academy. • Microsoft Certified IT Professional (Windows Server 2008)

- Good knowledge of computer’s hardware, network, software troubleshoot, experience in Setting up / Maintaining / Upgrading PCs, Network and Printers. - Help and guide users to fix their problems about operating system, computers, laptops, printers, network… - Manage, maintain and backup Microsoft SQL, Oracle’s database and Users Data. - Setup, manage and maintain system running Microsoft Windows Server 2008, 2012, provide policy for user to access Internet, Shared files, manage PC... - Setup network system with CISCO, Ruckus, DELL, IBM, HP Server… hardware equipment for wire/wireless connection. - Experienced with Hotel Applications system: Opera Full Services, Material Control, Oracle’s Point of Sale System, and SUN accounting system… - Microsoft’s Office skills with Outlook, Word, Power point, Excel..., VBA Macro programing in Excel. - Provide solution, clean and prevent against Computer virus, malware… - Design using Photoshop and Illustrator. - Familiar with PHP, CSS, HTML for web development. - English skills: Listen, Spoken, Read, and Written. - High responsibility, completing the work on schedule, work well under pressure.

- 2014 – Present Position: IT Officer Company: MELIA Hanoi Hotel ● Manage information technology and computer systems. ● In charge of managing, troubleshooting… Windows Server system on HP Servers, CISCO switches. ● Manage Hotel application system: OPERA Full services, Material Control, SUN accounting, MICROS POS 9700, TESA keycard system… ● Support users with their daily troubles in IT. ● Provide network access policy for users to meet the Hotel’s requirements. ● Update and take care of the anti-virus system, firewall policy to prevent any intrusions or attacks from the outside. ● Plan, organize, control and evaluate IT and electronic data operations. ● Ensure security of data, network access and backup systems. ● Act in alignment with user needs and system functionality to contribute to organizational policy. ● Identify problematic areas and implement strategic solutions in time. ● Preserve assets, information security and control structures. ● Checks the faults of any breakdown in the computer system and do all the necessary steps to rectify the faults. ● When requested by the Department Heads, to teach and train users in using the existing computer system. ● Recommends any new systems available in the market, which can be introduced for the betterment of the hotel. ● In charge to resolve troubleshooting internet issue for Hotel’s guests. ● Carry out any other assignments given by the IT Manager/ Financial Controller. ● Work with regional-IT Manager to update/install the System to follow the Corporation’s standard Policies. ● 24/7 online support. - 2013 → 2014 Position: Website Administrator, Search Engine Optimizer Company: Thanh Dat Construction Co. Ltd. ● Manage, SEO website. ● Optimize, add more function to the web. ● Graphic design for advertising. ● Web Developer. ● Technical Support. - 2011 → 2013 Position: Technician, Web developer. (Part-time job) Company: D3plus Consultant and Design JSC. ● Web design using HTML, CSS. ● Design logo, poster, banner, name card... ● Manage, design LAN/ WAN network. ● SEO, Website Optimizer. ● Manage Hosting server, website. ● IT Support

- Making company’s EDP system stable, secure and more reliable. - Keep learning to provide better solutions, smarter ideas, and faster processes for users using IT system. - Develop my career with a professional environment and skillful colleagues.