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Trần Thị Ngọc Vy

Trần Thị Ngọc Vy

Seek the Position of Director Of Rooms

Passionate Hotel Front Office professional with vast background in supervising and managing all aspects of the front office; performing daily monitoring of room inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans.

Thông tin cá nhân

Họ và tên

Trần Thị Ngọc Vy

Giới tính

Nữ

Ngày sinh

10/08/1984

Địa chỉ

Lac Dao Ward, Phan Thiet City, Binh Thuan Province

Cập nhật

18/08/2023

Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 5 đến 10 năm

Vị trí

Trưởng bộ phận/ Trưởng phòng

Mức lương mong muốn

Thỏa thuận

Nơi mong muốn làm việc

Tiếng Anh (Giỏi)

Ngoại ngữ

Tiếng Anh (Giỏi)

Công việc mong muốn

Mong muốn về công việc

. Seek the Position of Director Of Rooms

Kỹ năng

  • 100% Kỹ năng
    Giải quyết phàn nàn 100%
  • 100% Kỹ năng
    Lắng nghe và xử lý tình huống 100%
  • 100% Kỹ năng
    Quản lý 100%
  • 100% Kỹ năng
    Training and Development 100%
  • 100% Kỹ năng
    Tổ chức công việc 100%
  • 100% Kỹ năng
    Kỹ năng bán hàng, phục vụ khách hàng 100%

Học vấn - Chuyên môn

High school

Kinh nghiệm làm việc

Executive Housekeeper tại Centara Mirage Resort Mui Ne

Phan Thiet, Binh Thuan - 7/2021 - 1/2023

Front Office Manager - Pre opening tại Centara Mirage Resort Mui Ne - 984 Room Keys

Mui Ne, Phan Thiet City, Binh Thuan Province - 12/2020 - 7/2021

Front Office Manager - Pre opening tại Duyen Ha Resort Cam Ranh - 609 Rooms Key

Bai Dai, Cam Ranh, Khanh Hoa - 8/2016 - 8/2017

• Set up the operation according to 5-star resort standard. • Create the Department’s P&P. • Build up the Department’s manning guide. • Trains, cross – trains and retrains all front office personnel. • Participates in the selection of front office personnel. • Evaluates the job performance if each of front office • Works within allocated budget for the front office. • Conducts regularly scheduled meeting of front office personnel. • Monitor high balance guest and take appropriate action. • Ensures implementation of all hotel policies and house rules. • Monitor all V.I.P’s special guests and requests. • Review daily front office work and reports generated by Night Audit. • Review Front office log book and Guest feedback forms on a daily basis

Front Office Manager tại Sol Beach House Phu Quoc - 284 Rooms

Phu Quoc, Kien Giang, Vietnam - 8/2017 - 8/2018

• Make sure that all Front Office team members follow the Hotel procedure • Maintain all procedures and adheres to them within the Grand Melia guidelines, in particular with emphasis on hotel credit policy. • Approve upgrade and special amenities • Conduct comprehensive monthly departmental meeting to include a review of procedures and events which warrants special handling and detailed information • Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implement to meet needs • Monitor front office personnel to ensure guest receive prompt, cordial attention and personal recognition. • Provides input for probation and performance appraisal discussion in line with company guidelines.

Front Office Manager - Pre opening tại Best Western Premier Sonasea Phu Quoc - 510 Room keys

Phú Quốc, Phu Quoc, Kien Giang, Vietnam - 8/2018 - 8/2019

• Select, hire and train team member to meet the property required standards of service and hospitality. • Responsible for setting the department training such as Job descriptions, SOP and a comprehensive training program as a guideline for the department operations. • Do a daily inspection and control to all Front Office sections, ensure that Front Office team member perform their daily duties according to required standard. • Authorize the acceptance of cash advances, rebate, paid out and refunds on the basis of established procedures. • Establish, implement and monitor all Personnel Development Programs. • To develop and maintain close business contact with in house guest and to provide personalized service whenever possible. • Maintain a close and supportive relationship with all other departments. • To hold effective and constructive monthly department meeting. • Be familiar with all Accounting Standards and Procedures. • Greets all VIP and repeat guests. • To prepare the departmental budget and effectively control all department costs as per the budget. • Evaluate the team member performance and recommend promotions or demotion of assigned Personnel.

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