My name is Nguyen Thi Tu Anh. I was born on 9 September 1984 in Thai Binh province. I’ve graduated from Hue Foreign Language University in 2006 at French Pedagogy Department and I've graduated from Hanoi Foreign Trade University in 2011 at Foreign Economies Department. I have 10 years experience in hotel industry with the experiences of receptionist, customer care, sales: OTA, TA, Corp

 Bachelor of French – English from Foreign Language University in Hue, graduated in 2006.  Bachelor of International Economics from Foreign Trade University in HaNoi, graduated in 2011

 Computer: MS Word, MS Excel, Power point..(Microsoft Office), Internet, Mail, Opera system using (Certificate of Office Informatics’), PMS( Smile, Perfect Key)  Networking, Persuasion, Prospecting, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism  Fluently English & French speaking, writing & listening  Working well under high pressure  Working in team  Being dynamic, innovative, honest, friendly person.

From: Aug 2014 to June 2016 -Work as a Business Development Manager at Elegance Hospitality Group + In charge in leisure sales and corporate sales for Elegance Hospitality including: Hanoi Elegance Diamond Hotel, Hanoi Elegance Emerald Hotel, Hanoi Elegance Ruby Hotel and Hanoi La Siesta Hotel& Spa Classic& Trendy; Essence Hoi An Hotel& Spa - Prospect for potential new clients and turn this into increased business. - Sales call, hunting corporate business and invite clients to hotel for the inspection - Meet potential clients by growing, maintaining, and leveraging network. - Identify potential clients, and the decision makers within the client organization. - Research and build relationships with new clients. - Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. - Work with technical staff and other internal colleagues to meet customer needs. - Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. - Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. - Meeting regularly with clients and negotiating corporate agreements. - Actively seeking new hotel business and increasing revenue yields. - Handling VIP corporate clients personally. - Developing, maintaining and updating comprehensive client databases + In charge in Ecommerce for Hanoi La Siesta Hotel& Spa - Make the market research, competition check( rate, hotel description, picture, guest’s benefit. Ranking on www.tripadvisor.com ...) to create the new idea to attract the clients to book the hotel. - Manage the hotel extranet to create the promotion; close/open the room; increase the hotel rate ( Chanel Manager) in the case of hotel fully booked. - Respond quickly to guest requests and sells the tour services such as airport transfer, vehicle rental, train, flight, bus ticket, Halong Bay tour, Sapa tour... - Maximizing hotel revenues and profitability. + Assist the Director of Sales and Marketing to - Make the annual operational budget and target for sales and marketing. - Make the sales plan& strategies on the worldwide network.. - Checking and controlling daily hotel revenue figures against budgets targets. - Forecast sales targets and ensure they are met by the team + Making regular reports to Director of Sales and Marketing From: May 2013 to July 2014 -Work as a Sales& Marketing Manager at Maison D’Hanoi Hotel Group, in charge in Corporate Sales * Maison D’Hanoi Hanova Hotel at 35-37 Hang Trong street, Hoan Kiem, Hanoi- 55 rooms * Maison D’Hanoi Boutique Hotel at 49 Lan Ong street, Hoan Kiem, Hanoi- 42 rooms * CoYen Restaurant at 99 Hang Gai street, Hoan Kiem, Hanoi  Make the market research, analysis and competition checks.  Assist the Director of Sales and Marketing to - Make the annual operational budget and target for sales and marketing. - Make the sales plan& strategies on the worldwide network.. - Overseeing and managing the sales and marketing department. - Ensuring and maintaining smooth running of the department at all times. - Directing and managing daily rooms sales.  Checking and controlling daily hotel revenue figures against budgets targets.  Maximizing hotel revenues and profitability.  Actively seeking new hotel business and increasing revenue yields.  Sales call, hunting corporate business and invite clients to hotel for the inspection  Meeting regularly with clients and negotiating corporate agreements.  Handling VIP corporate clients personally.  Developing, maintaining and updating comprehensive client databases..  Take appropriate actions upon market developments and competitor’s performance..  Building and enhancing brand image, recognition and value at all times. .  Making marketing communication, public relation and advertising plans.  Planning, executing and participating regularly in marketing and networking events.  Developing and maintaining excellent relations to media and press.  Developing social responsibility and community activities.  Increasing hotel effectiveness, performance and guest satisfaction.  Monitoring and evaluating staff performance and motivation.  Appraising staff and taking disciplinary actions.  Co-operating closely with other Heads of Department.  Making regular reports to Director of Sales and Marketing From: November 2012 to May 2013 -Work as a Director of Sales& Marketing for Hong Ha Hotel- 70 rooms at 204 Tran Quang Khai, Hoan Kiem, Hanoi.  Make the market research, analysis and competition checks.  Build the rate structures for the accommodation, conference, food and beverage and sales policies.  Establishing the standard operational procedures of Sales Department.  Make the job description& job task for sales staffs.  Conducting regular staff, product trainings and regular sales calls and client visits  Make the annual operational budget for sales and marketing.  Make the sales plan& strategies on the worldwide network..  Assign the sales staffs for working and make the target of sales for them.  Overseeing and managing the sales and marketing department.  Register/ Add hotel/ Make contract with the OTA( Online travel agent such www.booking.com; www.agoda.com; www.hotel.de; www.wotif.com; www.asiarooms.com ..  Ensuring and maintaining smooth running of the department at all times.  Make headcounts, position rosters,  Holding regular SM management meetings, daily staff briefings, assign work schedules and stations  Supervising, coaching and instructing all departmental staff.  Directing and managing daily Rooms and F&B sales.  Checking and controlling daily hotel revenue figures against budgets targets.  Maximizing hotel revenues and profitability.  Actively seeking new hotel business and increasing revenue yields.  Meeting regularly with clients and negotiating leisure and corporate agreements.  Handling VIP leisure and corporate clients personally.  Planning, organizing and participating in trade shows.  Developing, maintaining and updating comprehensive client databases..  Take appropriate actions upon market developments and competitor’s performance..  Building and enhancing brand image, recognition and value at all times. .  Making marketing communication, public relation and advertising plans.  Planning, executing and participating regularly in marketing and networking events.  Developing and maintaining excellent relations to media and press.  Planning, organizing and conducting press interviews and media events.  Developing social responsibility and community activities.  Increasing hotel effectiveness, performance and guest satisfaction.  Monitoring and evaluating staff performance and motivation.  Appraising staff and taking disciplinary actions.  Co-operating closely with other Heads of Department.  Making regular reports to the General Manager.. From: July 2012 to December 2012 -Work as a Sales Manager for Authentic Hanoi Hotel- 71 rooms at 13 Ly Thai To street, Hoan Kiem, Hanoi Main Duties:  Make the market research, analysis and competition checks.  Make the sales plan& strategies on the worldwide network..  Assist the Senior Sales Manager with the implementation and achievement of the Sales Marketing plan  Submit daily reports to Senior Sales Manager  Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.  Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.  Respond quickly to guest requests in a friendly manner procedures..  Invite customers for hotel inspection.  Find out the needs of customers and establish good relationship with them  Reactive former guests and verify addresses and update information of former guests.  Create a demand for the products and services. To sustain and satisfy the demands of each customer.  Confirm the agent booking, guest booking by mail or phone.  Find potential client and take business.  Follows up to ensure guest satisfaction. From: December 2010 to July 2012 -Work as a Online Sales& Marketing cum Reservation Officer for Royal Gate Hotel – 65 Rooms at 09 Nguyen Bieu, Hoan Kiem, Hanoi Main Duties:  Register/ Add hotel/ Make contract with the OTA( Online travel agent such www.booking.com; www.agoda.com; www.hotel.de; www.wotif.com; www.asiarooms.com ..  Daily Hotel marketing on vietnam network and socical network chanel likes: www.facebook.com; www.twitter.com; www.tripadvisor.com  Make the market research, competition check( rate, hotel description, picture, guest’s benefit..) to create the new idea to attract the clients to book the hotel.  Manage the hotel extranet to create the promotion; close/open the room; increase the hotel rate in the case of hotel fully booked.  Encourage the clients to share the experiences after checking out by writing the review on www.tripadvisor.com and answer the guest’s review for thanks or explanation for any hotel’s inconvenience...  Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.  Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.  Assist the Sales Manager with the implementation and achievement of the Sales Marketing plan  Submit daily reports to Sales Manager and other head departments.  Respond quickly to guest requests in a friendly manner.  Find out the needs of customers and establish good relationship with them  Reactive former guests and verify addresses and update information of former guests.  Create a demand for the products and services. To sustain and satisfy the demands of each customer.  Assign room and arrange the customer service before guest check in.  Confirm the agent booking, guest booking by mail or phone.  Follows up to ensure guest satisfaction.

To be a Sales Manager or Director of sales with the net income USD1000$, work in Hanoi