Assistant Manager, Hotel Application Service

• Hạn nộp: 28/02/2017
• Mức lương: 20 - 30 triệu

Thông tin cơ bản

Mô tả công việc

Support hotel application and monitor its performance, resolve application issues, managing/maintaining hotel systems and address weak area for improvement.

Quyền lợi được hưởng

• Ensures appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resources • Plans, organizes, directs, coordinates the IT application work plan; assign projects and programmatic responsibilities; review and evaluate work methods and procedures; meet with staff to identify and resolve problems • Attend user calls and ensure IT service level agreement is met; • Support application related user access rights, change request and incident; • Maintains technical support document of applications; • Liaises with vendor for further troubleshooting, patch deployment and enhancement; • To develop and ensure compliance of IT policy and procedures, both from a hotel basis and corporate standard. • To ensure any capital expenditure is correctly expended and budgets adhere to. • To ensure (where possible) potential interruptions to hotel business are voided or minimized. When carrying out maintenance, ensure as much as possible that down time occurs outside peak periods, minimizing impact on service to guests. • To identify training needs of system users. To ensure correct training procedures are in place and documented to provide continuity of hotel knowledge. • To ensure databases and guest histories are correctly maintained. • Monitor to ensure system security and integrity • Ensure adequate system back up is conducted and maintained • To ensure security of data by allocation of passwords and ensure timely backups are performed, verified and stored. • Performs other duties as assigned

Yêu cầu công việc

• A bachelor's degree in an IT discipline with minimum 3 years’ experience in IT application support. Knowledge in hotel & gaming application support is an advantage • Solid understanding of the hospitality business and IT application such as PMS, Procurement, POS, Accounting System, Call Accounting, Door Lock etc. Practical understanding of Front Office procedures. • Knowledge in SUN Infor, Agilysys and ORACLE Hospitality (OPERA) is an added advantage.

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