Hotel Manager

• Hạn nộp: 28/02/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Responsible for managing hotel operations on a day to day basis to assure optimum performance and continuous improvements in the areas of guest services, employees, sales/marketing, property appearance, and profit/financial control.

Quyền lợi được hưởng

Monitor and Oversee Financial Management of the Department • Strategic/Business Plan development, updating and monitoring; • Ensures development of annual budget and cost management, within the context of Hotel operation. Manage the Staff • Ensures appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resources; • Recruits, selects, orients and develops staff to meet standard performance; • Plans, organizes, directs, coordinates the Hotel Operation’s work plan; assigns projects and programmatic responsibilities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems. Develop, Plan and Deliver Programs and Services • Responsible for achieving optimal customer satisfaction by providing quality customer services and facilities and delivering a uniquely memorable experience to the guests; • Assists with improving the overall service deliveries to build a 5-Star services reputation for the hotel; • Develops and implements operational strategies, policies and procedures and ensure compliance; • Ensures all staff, including new hires, know all components/features of our guest service and are trained to meet service standards, and are strongly motivated to do so; • Develops added value customer service programs to ensure that departments achieve or exceed guest’s service expectations; • Directly manages all service operations, including front-of-house (reception, concierge, reservations) and housekeeping; • Actively liaises with Sales & Marketing in implementing attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing strategic plans and budgets.

Yêu cầu công việc

• University graduate in related hospitality management discipline or equivalent education • Minimum 10 years experience in hotel management • Must have experience in Asian hotels, casino-hotels experience beneficial • Familiar with hotel operation systems • Ability to set and meet high standards of service to develop a work force that embraces a culture of quality and service • Front office/Rooms background. Prior position of RM, Hotel Manager, EAM –Rooms within Major Chains (Shangri-La, Marriot, Intercon, Hilton). Exception can be given if the Candidate comes from the main Gaming Hotels of Macau/Singapore • Large Property experience as an RM or EAM rooms • Multi Lingual, mandatory Chinese (Cantonese and or Mandarin)

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