Front Office Manager / Trưởng Bộ phận Lễ Tân

• Hạn nộp: 31/12/2020
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·   ·     Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

·     Visualize, set and communicate service standards and expectations to the Front Office Team.

·     Elevate and expand unique experience and influence through daily operations and special events.

·     Lead and manage frontline staff in front desk, reservations and call operators Ensure staffing is maintained at appropriate level to match business demands.

·     Trains, cross –trains, and retrains all front office staffs.

·     Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work.  Develop and communicate departmental strategies and goals. Communicate and enforce policies and  procedures.

·     Prepare occupancy, revenue and other statistical reports to update management with hotel’s current  standing in terms of room sales;

·     Check VIP rooms, meet and greet VIP guests, resolve guest complaints and recommend actions for  improvement of work procedures to ensure the comfort and enjoyment of guests

·     Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition.  Ensure guests are greeted upon arrival. Respond appropriately to guest complaints;

·     Maintains working relationships and communicates with all departments.

·     Checks cashiers in and out and verifies banks and deposits at the end of each shift. Report to: General Manager

Quyền lợi được hưởng

• Social insurance, health care, jobless insurance according to Vietnamese Labor Law

• Working in an international, professional, young but innovative, knowledge-share environment

• Other benefits according to the provisions of the Hotel and the Labor Code

Yêu cầu công việc

• Minimum Diploma or Degree in Business Administration/ Hospitality or Tourism Management of the equivalent

• Minimum 3-5 years Hotel Operations experience in respected hotels

• Excellent knowledge of Microsoft Office applications, SMILE and or Opera system

 • Excellent training, staff management, and communication skills

• Be financially conscious and make informed decisions

• An eye for details and visual presentation

• An outgoing and motivational personality

• Able to work shifts, weekends and public holidays

·        Foreign language requirements

-English

-Korean

Yêu cầu hồ sơ

Please send detailed CV attached with latest photos to Tin đã hết hạn

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