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Call Center Agent (Operator) - Nhân Viên Tổng Đài

  • Hạn nộp: 29/02/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
28/02/2024 11:49

Mô tả công việc

  • Operate telephone switchboard station in order to answer telephone calls.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. 
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. 
  • Answer, record, and process all guest calls, requests, questions, or concerns. 
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. 
  • Provide information to guests about room features, property amenities, and local areas of interest. 
  • Assist guests with accessing the internet.
  • Report accidents, injuries, and unsafe work conditions to manager. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. 
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others, and support team to reach common goals. 
  • Comply with quality assurance expectations and standards. 
  • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. 
  • Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

  • Accommodation provided.
  • Offered three (3) meals per day including meals on the weekly days off.
  • Offered uniform and laundry service for uniform.
  • Joined in the associate activities.
  • Joined in the Hotel’s training and development programs.
  • Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
  • Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
  • Offered 5 working days/week – 2 days off/week.
  • Offered annual allowance of transportation for home leave.
  • Offered 12 vacation days/year.
  • Comply with government Public Holidays.
  • And more...

Yêu cầu công việc

English is required. Knowledge of other languages is an advantage

High school diploma/G.E.D. equivalent. Preferred related work experience

Yêu cầu hồ sơ

Please kindly send your CV via the website Hoteljob.vn or via email.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Khu Du Lịch Sinh Thái Bãi Khem, TP Phú Quốc, Tỉnh Kiên Giang
  • https://www.jwmarriottphuquocresort.com/
  • JW Marriott Hotels & Resorts is Marriott International’s luxury brand that consists of 57 exceptional properties in gateway cities and distinctive resort locations around the world. These hotels are warmly authentic, putting guests at ease in an environment of relaxed elegance and effortless luxury.

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