Front Office Manager | Quản Lý Tiền Sảnh

• Hạn nộp: 30/09/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

LEADING GUEST SERVICE TEAM
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

MAINTAINING GUEST SERVICES AND FRONT DESK GOALS
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

MANAGING PROJECTS AND POLICIES
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

ENSURING EXCEPTIONAL CUSTOMER SERVICE
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

MANAGING AND CONDUCTING HUMAN RESOURCE ACTIVITIES
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

ADDITIONAL RESPONSIBILITIES
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Quyền lợi được hưởng

• Accommodation provided (Single room)
• Offered three (3) meals per day including meals on the weekly days off.
• Offered uniform and laundry service for uniform.
• Joined in the associate activities.
• Joined in the Hotel’s training and development programs.
• Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
• Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
• 5 working days/week – 2 days off/week.
• Offered annual allowance of transportation for home leave.
• Offered 16 vacation days/year.
• Comply with Government Public Holidays.
• Others to be discussed during interview

Yêu cầu công việc

• Higher Diploma or Bachelor Degree from university/college in Hotel and Restaurant Management, Hospitality, Business Administration or related major;
• Minimum 02 year experiences in the same role, preferably with Marriott International brands
• Proficient in the use of Microsoft Office, PMS System
• Strong leadership and management skills
• Good technical and business acumen

Yêu cầu hồ sơ

Apply via Hoteljob or send your updated CV to: Tin đã hết hạn

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