FO Supervisor (Giám sát Lễ tân)

• Hạn nộp: 30/05/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Description
1. Prepare weekly roster for FO staffs and make sure staffs follow it strictly.
2. Check FO Logbook daily and report to FO manager any unusual occurrences related to guest service.
3. Verify “ In House Guest List Daily “ in the software used in the Front Office ensure that all atcs right.
4. Prepare all the necessary forms required to carry out the daily operation.
5. Welcome and register the guest according to the procedures.
6. Assign room and accommodate special request whenever possible and control the issue of
room key.
8. Review the room rates, room location, and types of room.
9. Promptly notify housekeeping of all late check out, early check in and special requests.
10. Develop thorough knowledge of the software used in the Front Office
11. Get information about the daily activities and meetings taking place in the hotel.
12. Handle every kind of requests and complaints from the guests.
13. Handle room changes according to availability.
14. Verify if all the expenses have been charged on the bills of the guest as well as the
amount.
15. Verify the transfer of guest charges from other departments as example the restaurant.
16. Maintain the safe deposit box at the Reception & Luggage Room.
17. Balance the cash, traveler’s checks, currency, credit cards received and hand them to the accounting department
18. Make reports to the accounting department.
19. Develop training and development plans for his staff; implement and evaluate these plans.
20. Participate in all FO training & meetings.

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

Candidates will be provided with job details during interview.

Yêu cầu hồ sơ

Full CV

• Bình luận (5)
• Đánh giá (5)