Banquet Attendant/ Nhân viên phục vụ tiệc

• Hạn nộp: 31/10/2023
• Mức lương: 8 - 12 triệu

Thông tin cơ bản

Mô tả công việc

Customer Service:

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

Operational:

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of Hyatt and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• Sets up venue as per guest requirement.

• Checks/ tests all audio vision equipment prior to any function.

• Places all signage for functions at proper place/ location.

• Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

• Ensures all linens and equipment are clean before sending to the store.

• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

• Works closely with the Art Department in decorating the function venue.

• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment as required.

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Other Duties:

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

• Ensures high standards of personal presentation and grooming.

• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

BENEFITS

• Uniform according to hotel standard and uniform laundry service is provided
• Meal and parking lot in accordance with working shifts is provided
• Access to Clinic service, Locker and Bathroom area
• Professional yet friendly working environment
• Potential career path and network in the hospitality and finance industry.
• Certificate provided upon successful completion

Yêu cầu công việc

REQUIREMENTS:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 
• Able to read and write English Qualifications.
• Food service experience with general knowledge of restaurant operations preferred.

Yêu cầu hồ sơ

HOW TO APPLY

• Please send your CV to hang.pham1hyatt.com
• Subject: [Date] - HANRH - [Position] - Full name.
• Only short-listed candidates will be contacted for interview

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