Duty Manager (4*)

• Hạn nộp: 28/02/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Assist the Front Office Manager in directing and supervising the activities of Reception/Cashier, Concierge, Bell Captain’s Desk and Telephone Office, Business Center. Act as the Manager on Duty in the absence of Heads of Department. • Be pro-active, professional and friendly in all aspects of service and customer interaction. • Nurture an ongoing commitment to the personal and professional growth and development of oneself and team members. • Provide effective role-modeling for staff by ensuring that one's own performance and presentation are maintained at impeccable levels. • Demonstrate leadership for the company in the area of training and development of staff within your scope of responsibility. • Put in place and use mechanisms to track progress towards achievement of goals and monitor projects and/or your own work area • Possess the ability to effectively deliver training to staff. • Consistently achieve desired outcomes and maintain focus on key priorities. • Accept accountability and monitor own performance. • Demonstrate initiative and the ability to manage time and work priorities. • Be enterprising, open to new ideas and change in the workplace and seek more effective and better ways of carrying out your role. • Be co-operative and supportive of other team members through consulting, providing feedback and sharing information with others. • Consider the attitudes and perspectives of the guest and adapt to their differing needs. • Express ideas with clarity and confidence and in a logical manner. • Possess good administration and interpersonal skills and the ability to work to agreed timeframes and reporting schedules. • Confident to lead by example. • Demonstrate the ability to prioritize and manage the demands of your position. • All operational activities at the Front Office and full understanding of emergency procedures. • Responsible for the shift and also for briefings and the accurate handover to the next Assistant Manager and the next shift. • Responsible for account queries, shift closing and account adjustments for the shift. • Responsible for keeping within the manning guide and payroll budget. • Deal with difficult guests or situations and strive for a win-win outcome. • A representative of the hotel and responsible for the hotel operationally in the absence of the Heads of Department and General Manager. • Assist in training of Front Office staff. Liaise training with the Front Office Manager. • In charge of accounting control aspects at the Front Desk. • Responsible for the upkeep and maintenance of foyer, reception area and the front of the building. • Responsible for the overall level of guest service in the department. Must liaise with the Front Office Manager and ensure that staffs are being trained and that a high quality of service is extended to our guests. • Co-ordinate with Security Department in the investigation of irregularities and undesirable guests. • Document any and all serious incidents that may occur. • Complete regular inspections of the hotel facilities and outlets. • To reinforce the hotel culture & spirit through teamwork and flexibility consistent with the Staff Handbook. • Ensure that personal grooming and hygiene standards are met as specified in the Staff Handbook. • Be aware of his/her work schedule and always gives adequate notice, should circumstance prevent him/her form adhering to that schedule. • Maintain at all times the privacy of hotel information. • Have a full understanding of the hotel’s policies and procedures, Occupational Health & Safety issues, Fire Emergency procedure and other policies that may be issued. • Attend formal training courses and on-the-job training sessions conducted by the department and the hotel. • Maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment. • Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests. • Ensure you consistently present yourself in a manner, which makes a clear statement of professionalism, maintaining a sense of pride on yourself that is reflected in both your appearance and your performance. • Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of Assistant Manager. • At all times, project a favorable image of Duxton Hotels to enhance public recognition and acceptance of all its areas of endeavor. • To assist the Front Office Manager in the implementation of any programme for the further development of the hotel.

Quyền lợi được hưởng

Service charger Meal alllowance 13th salary insurance travel

Yêu cầu công việc

Education: A diploma or degree qualification. Fluency in oral and written English Experience: Previous hotel-related experience desired. Other: Excellent interpersonal and communication skills. Good presentation and public speaking skills. Good in planning, organizing and co-ordination. Show up strong initiative and creative skills.

Yêu cầu hồ sơ

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