Địa điểm: Thành Phố Phan Thiết, Bình Thuận | Hạn nộp: 28/02/2017 | Mức lương: Thỏa thuận | Giờ làm việc: Làm theo ca

Số lượng cần tuyển: 1

Nộp hồ sơ nhanh

Mô tả công việc

1. Planning and Organising:
• Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
2. Operations
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
3. Administration
• Establish and maintain effective employee relations.
• Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
• Control payroll and business expenses of the department.
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
• Provide assistance to local representatives of tour operators and travel agencies.

Quyền lợi được hưởng

As per Vietnamese law and Company policy

Yêu cầu công việc

- Minimum 3 years of experiences in the same level in a 4 - 5 star hotel/resort
- Fluent English
- Good knowledge of Front Office
- Computer skill, knowing Opera system is an advantage
- Leadership skill, customer-oriented, handling guest complaint skill.

Yêu cầu hồ sơ

Full CV

  • Lĩnh vực: Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch
  • Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
  • Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

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Thông tin liên hệ

Anantara Mui Ne Resort & Spa
12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan
Người liên hệ: Ms. Nguyen Thu Van
Điện thoại: +84 62 374 1888
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Gửi cho bạn bè Nộp hồ sơ nhanh
Chia sẻ
Chức danh Địa điểm Ngày kết thúc Mức lương
Financial Controller – Giám Đốc Tài Chính 28/02/2017 Thỏa thuận
Director of Sales & Marketing – Giám Đốc Kinh Doanh và Tiếp Thị 28/02/2017 Thỏa thuận
Revenue Manager – Quản lý doanh thu 28/02/2017 Thỏa thuận
Spa Manager – Trưởng bộ phận Spa 28/02/2017 Thỏa thuận
Guest Service Agent – Nhân viên Lễ Tân 28/02/2017 Thỏa thuận
Nhân viên Nấu Bếp 28/02/2017 Thỏa thuận
Front Office Manager – Trưởng bộ phận Lễ Tân 28/02/2017 Thỏa thuận
(TUYỂN GẤP) Executive Housekeeper 30/10/2015 Thỏa thuận
(TUYỂN GẤP) Restaurant Manager 15/09/2015 Thỏa thuận
Front Office Manager 24/09/2014 Thỏa thuận
Front Office Supervisor 24/09/2014 Thỏa thuận
Guest Relations Manager 30/06/2014 Thỏa thuận
Sous Chef 08/03/2014 Thỏa thuận
Food & Beverage Manager 08/03/2014 Thỏa thuận
Spa Manager 28/11/2013 Thỏa thuận
Purchasing Manager 31/10/2013 Thỏa thuận
Restaurant Manager 04/10/2013 Thỏa thuận

Đánh giá nhà tuyển dụng

ĐÁNH GIÁ

THÔNG TIN NHÀ TUYỂN DỤNG

front-office-manager-truong-bo-phan-le-tan
Theo dõi Nhà tuyển dụng này
Ngày tạo gian: 27/04/2013

Quy mô : 100 - 499

Anantara means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. This experience is a luxury immersion into the culture, heritage and natural beauty of some of the most enchanting destinations in the world. Follow us on a journey rich with local flavour exotic surroundings, warm heartfelt service and discover the art of the Anantara Experience. From April 2011, L’amien Beach Resort & Spa will be managed by the Anantara Hotels & Resorts group and rebranded Anantara Mui Ne Resort & Spa. It is located next to the fishing village of Mui Ne, which is located 200km northeast of Ho Chi Minh City. It is recognized as one of the most idyllic seaside resorts in Vietnam, famous for its long and beautiful beaches, stunning mountains and its desert like sand dunes. Mui Ne also enjoys some of the finest weather in Vietnam with the lowest annual rainfall in the entire country. Every traveler of all ages will experience supreme luxury combined with the utmost relaxation, while being surrounded in exceptional natural beauty, to create your dream holiday get-away

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THÔNG TIN LIÊN HỆ

Anantara Mui Ne Resort & Spa

Địa chỉ: 12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan

Điện thoại: +84 62 374 1888

Website: www.anantara.com

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