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Guest Service Assistant

  • Hạn nộp: 31/07/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Ninh Hải - Ninh Thuận
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Vị trí
Nhân viên
Cập nhật
24/07/2023 15:10

Mô tả công việc

KEY RESPONSIBILITIES

- To ensure all working areas are clean and all equipment and other amenities are always ready to use according to the management standard.

- To always show courtesy.

- To greet guests in a friendly and helpful manner, by always using the guest’s name.

- To proactively assist guests with any of their requests, to ensure guests have the best experience at Amanoi.

- To maintain complete knowledge of all hotel features, facilities, and services.

-  To maintain complete knowledge and comply with all hotel and departmental policies and procedures

- To process all guest check-in according to established hotel requirements.

- To process all check-outs according to established hotel requirements

- To coordinate with other Front Office staff members to ensure smooth operation.

- To ensure all standards of personal grooming and hygiene required by the management are always maintained.

- To understand and implement emergency and resort fire policy and procedures.

- To understand and follow all regulations as stipulated in the staff handbook.

- To protect and maintain the confidentiality of all guest information and pertinent hotel data.

- To make a positive impression on all visitors and to give them a positive image of the resort.

- To complete tasks and checklist according to shift.

- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, always ensuring guest satisfaction. Where appropriate ensure that comments and complaints are reported to management

- To attend meetings, training, and briefings determined by the Guest Assistant Supervisor, Department Head of Management.

- To be responsible for daily attendance and timekeeping, following roster as set by Guest Assistant Supervisor or Assistant Front Office Manager and Front Office Manager.

- To assist Front Office Department in ensuring Departmental Operating Budget is adhered to and that all costs are strictly controlled

- To perform any tasks assigned by Guest Assistant Supervisor and Assistant Front Office Manager or Front Office Manager

Quyền lợi được hưởng

- Accommodation + 3 meals a day + Laundry service

- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Full basic salary + full fixed SVC during probation

- Training opportunities with Aman

- JLT Health care package after 6 months of service

-13th Month salary

- Incentive bonus

Yêu cầu công việc

• Vocational School/College or Certificate in hospitality advantageous.

• Previous experience within the hotel, leisure, or hospitality industry is a distinct advantage

• Strong English communication skills: knowledge of additional languages is a plus

• Good telephone manner and IT Skills

• Positive, engaging, and energetic personality

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal

• Able to handle a multitude of tasks in an intense, fast-paced environment

• Good people skills and the ability to work under pressure and with various stakeholders

• Professional appearance

Yêu cầu hồ sơ

Application letter

CV

Qualifications

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Vĩnh Hy, Vĩnh Hải, Ninh Hải, Ninh Thuận
  • https://www.aman.com/
  • Tọa lạc tại bãi biển hoang sơ phía nam vịnh Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận. Amanoi cách thành phố Phan Rang 36 Km về phía đông, Khu nghỉ mát Amanoi gồm 31 phòng ngủ và 5 Villa, các dịch vụ công cộng, bãi biển thiên nhiên, spa với trang thiết bị hiện đại. Các phòng ngủ với kiến trúc mang phong cách địa phương được pha trộn hoàn hảo với với cảnh vật tươi tốt có sẳn, phù hợp với địa hình và phong cảnh của Vịnh Vĩnh Hy.

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