Order Taker
- Hạn nộp: 01/03/2016
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Toàn Quốc
Làm theo ca
Khách sạn/ Khu căn hộ
Buồng phòng
Nhân viên
02/10/2023 10:03
Mô tả công việc
Job Description An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items. · Receive orders from customers and deliver them to the appropriate departments and employees. · Frequently check whether the customer orders have been attended to appropriately. · Sincerely apologize to customers if their request has not been taken care of. · Receive guest room facility-related orders and deliver them to the facilities management department. · Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales. · If a guest room needs to be repaired, consult the front office to attend to it. · Organize guest rooms in poor repair and attend to them so that they can be sold. · If any lost items are found, show initiative in contacting the appropriate customer and returning them. · Manage customer rental items. Be prepared by keeping items that meet customer needs. · Gather and enter customer preference data. · Inform Inspectors and Room Maids of any preference data of customers scheduled to check in that day. · Check the courtesy of the customers scheduled to check in that day and inform the appropriate floor. · Inform the appropriate floor and senior employees of the list of important guests scheduled to check in that day. · Manage the master key to guest rooms and the master key to the safes in guest rooms. · Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee.
Quyền lợi được hưởng
- Competitive salary and service charge - Insurance, day off and other benefits regarding Labor law - Duty meal and uniform - Opportunity to develop and promote
Yêu cầu công việc
Job Requirements · Education: Education: High school diploma or its equivalent. · Experience: Experience in hotel housekeeping preferred · Credentials: Hotel housekeeping certificate preferred · Must be a good communicator. Must be able to train and make reports. · Must have fluent English skills to serve guests and make reports · Must know and understand company regulations and applicable laws regarding hotel management. · Must be able to use MS Office
Yêu cầu hồ sơ
Interested candidates please send CV via email: Tin đã hết hạn (clearly state applied position in subject and attach ID photo in CV) or submit CV directly at HR Department, 33th floor, Lotte Hotel Hanoi, 54 Lieu Giai, Ba Dinh, Hanoi. Ưu tiên ứng viên nộp CV sớm
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- Quy mô:
- 54 Phố Liễu Giai, Cống Vị, Ba Đình, Hanoi, Vietnam
- https://www.lottehotel.com/hanoi/en/
Conveniently located between Hanoi’s Old Quarter and the new business districts, LOTTE HOTEL HANOI connects the rich cultural history of the past and the promising future of the city. Situated in the upper part of the magnificent 65-floor Lotte Center, LOTTE HOTEL HANOI proudly represents a new standard of international 5-star hotels. Featuring 318 rooms in total, with 235 standard rooms and 83 suites, which all offer a breathtaking panoramic view of Hanoi and 7 restaurants and bars with unique concepts, this is the ideal place for you to indulge in pure luxury and make any visit an indelible memory. With 14 stylish meeting rooms in various size, a wide range of meeting concept from intimate to expansive can be offered to the maximum of 1,200 guests. https://youtu.be/3CGudCEgog4
Thông tin liên hệ
- HR Department - HR Department/Hanoi Office