SECURITY SUPERVISOR

• Hạn nộp: 24/11/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

JOB SCOPE SUMMARY Provide warm, particular & circumspect service for guests in accordance with the vision & mission, concept of business, quality standard and enterprise culture of Hotel Management to ensure life & property safety of guests & Associates. Implement other job responsibilities which may assigned by Chief Security and Hotel Management. DUTIES & RESPONSIBILITIES 1. Supervise the safety & security departmental operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates. 2. Responsible for checking all fire, life & safety equipment are within the expiry limits (such as hand held chemical extinguishers etc). 3. Liaise with the Chief Engineer in regards to practical training of associates in elements of firefighting, safety inspections, evacuation drills etc. Ensure regular training sessions are held with the hotel’s fire fighting team to establish & maintain required skill level. 4. Ensure prompt reporting of maintenance issues by safety & security officers as they record them during their patrols 5. Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority. 6. Follow prescribed practices to ensure theft and pilferage of goods is minimized. 7. Provide escort services for associates carrying cash, where required. 8. Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose to be there and are not loitering or are present for other reasons. 9. Carry out random checks to ensure master keys which have been issued are all accounted for and in the possession of the staff who have accepted responsibility for them. 10. Conduct random inspections of the hotel to ensure that safety and security practices are being followed, Fire exits are not blocked, equipment is not obstructing fire hose reel doors, clearance between stacked goods and sprinkler heads is sufficient etc. 11. Counsel, train and maintain the morale of the safety & security associates to ensure they are performing to the standard required. 12. Ensure a member of the department is in attendance at all safety & security related incidents within the hotel. Review reports submitted and conduct a follow up investigation to uncover how the accident/incident occurred, the person(s) responsible (taking necessary further action) and how this can be prevented in the future. 13. Ensure compliance with business operations laws. 14. Establish an image in keeping with expectations for a four star hotel. 15. Develop and review performance standards for operations in the department. 16. Coordinate operations within and between other departments/units and cultivate good working relations. 17. Monitor productivity of the unit. 18. Manage training of associates and development. Ensure that a planned training business plan is in place and regular training is carried out on a one-on-one or group basis. 19. Assist with the planning and delivery of orientation programs for all new associates. 20. Take appropriate action to resolve guest complaints. Communicate with guests in a manner which promotes goodwill, trust and satisfaction. 21. Be familiar with current first aid and fire emergency procedures and ensure all Security associates are ready to respond as per established procedures. 22. Ensure a high level of cleanliness & tidiness is maintained in the work area. Maintain personal presentation standards to hotel standards. Demonstrate professional attitude and behavior at all times. 23. Abide by the Hotels Policies and Procedures, and the hotel’s Associate Handbook. 24. Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 25. Maintain files, reports, letters, memorandums and other relevant business documentation. 26. Ensure all reporting and servicing deadlines are met on a timely basis. 27. Responsible for establishing and maintaining good working connections and relations. 28. Carry out other tasks as directed by your supervisor.

Quyền lợi được hưởng

bonus training more..

Yêu cầu công việc

JOB KNOWLEDGE, SKILLS & ABILITIES 1. Knowledge of hotel fire and life safety systems 2. General management and leadership skills 3. Understanding of the rules and regulations governing the operation of hotels as stipulated by the Public Security Bureau. Skills 1. Positive attitude under pressure 2. Training & presentation skill QUALIFICATION STANDARD Education University degree preferred Experience Min. 3 years working experience required in Security Supervisor position

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