Front Office Manager

• Hạn nộp: 29/05/2016
• Mức lương: Thỏa thuận

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Job Responsible:
- Ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to hotel’s standards, policies and procedures;
- Monitor and develop staff through performance observations, evaluations, and counseling;
- Ensure that all personnel are kept well informed of department objectives and policies;
- Ability to ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards;
- Prepare all necessary forecasts, to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue;
- Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service;
- Ability to display a high degree of professionalism and integrity as befitting a member of management.
- Ability to respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to concern Management.

Job Requirement:
- The ability to train and motivate a team
- Sales ability
- Hospitality
- Adaptability: coping with the diversity of customers and their needs
- Self-control: handling complaints
- Good memory: remembering guests
- Taking the initiative

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