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DUTY MANAGER - Quản Lý Ca Trực

  • Hạn nộp: 30/09/2016
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Cập nhật
02/08/2016 17:32

Mô tả công việc

-Serve as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided -Represent hotel management in resolving any guest or hotel related situation. -Manage the flow of questions and directs guests within the lobby -Serve as Guest Relations Manager and handle the tracking of service issues -Supervise and oversee day to day or night to night Front Office operations and administrative functions -Direct, coordinate and monitor overall Hotel operations -Attend promptly to all guest requests and feedback -Manage daily operation of Front Office & Rooms Divisions - Front Desk, Concierge, Reservations -Telephone and email enquiries -Prepare daily hotel reports for submission to General Manager -Conduct Site Inspection -Attend daily morning handover brief with General Manager and FOM or AFOM -Attend to phone, email, and walk-in enquirie, and follow up on guest complaints -Manage optimized rooms utilization and room rates -Maximize Rooms Sales and Revenue for the Hotel -Manage all Room Reservations and ensure all reservations are entered accurately and timely -Enforce security rules and regulations of the hotel to ensure guests' safety within the hotel premises -Perform any other duties required from time to time as assigned by FOM, AFOM or General Manager -Support hotel Operations and Guest Relations Needs -Maintain a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel -Communicate any variations to the established norms to the appropriate department in a timely manner -Send copy of MOD report to all departments on a daily basis before finish his shift -Strive to improve service performance -Ensure compliance with all policies, standards and procedures -Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement -Understand and complies with loss prevention policies and procedures -Review staffing levels to ensure that guest service, operational needs and financial objectives are met -Empower associates to provide excellent customer service -Provide immediate assistance to guests as requested -Set a positive example for guest relations -Respond to and handles guest problems and complaints -Ensure associates understand customer service expectations -Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction -Record guest issues in the guest response tracking system -Participate as needed in the investigation of associate and guest accidents -Observe service behaviors of associates and providing feedback to individuals -Conduct regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. -Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs -Understand and, if necessary, implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Quyền lợi được hưởng

- 13th month salary - Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary) - Annual leave: 14 days per year (+ 9 public holidays mentioned above) - Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ Gross Salary - 24/24 Personal Accident Insurance - Parking fee - 2 duty meals at Staff Canteen - Uniform covered by the Hotel - Carte Bienvenue *

Yêu cầu công việc

- At least 2-3 years work experience in FO department with 2 years as same position. - Experience at night time working is a plus - Good English is a must - Operational background and knowledge of hospitality industry - Good oral and communication skills - Be extremely well-organized, responsible, reliable, energetic and flexible - Be comfortable working on your own and as part of a small team - Strong at handling guest issues/hotel incident, strong customer oriented - Be prepared to work extended hours if required - Can work in assigned shift

Yêu cầu hồ sơ

_Name your CV by the following format: [Position you apply]_[Your name]_hoteljob _Drop us your CV via email

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Sắp xếp đánh giá:

  • Quy mô:
  • 17 Đường Lê Duẩn, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
  • https://www.sofitel.com/2077
  • Sofitel Saigon Plaza harmonizes the sophistication of French art de vivre with the vibrancy of local Vietnamese culture, delivering a luxury hospitality experience enriched by genuine heartfelt service. Conveniently located in a tranquil enclave on Le Duan Boulevard, Sofitel Saigon Plaza places you in the heart of Ho Chi Minh City's business, cultural, and shopping district. The hotel boasts 286 rooms and suites adorned with refined décor and deluxe amenities, a fitness center featuring advanced exercise equipment, and an outdoor swimming pool with breathtaking city views. Sofitel Saigon Plaza also features five dining establishments serving local and French cuisine, seven polished meeting rooms, and an opulent ballroom equipped with state-of-the-art facilities, making it the ideal destination for business, leisure, meetings, and gatherings. Top 3 Best Business Hotels in Ho Chi Minh City | Business Traveller Awards Asia Pacific 2023 Travelers' Choice Award | TripAdvisor 2023 Hotel of the Year Award | Harper’s Bazaar Vietnam Star Awards 2022

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