Night Dial 2 Attendant / Nhân Viên Tổng Đài (Ca Đêm)
- Hạn nộp: 29/02/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 1 - TP HCM
Ca đêm
Tiền sảnh
Nhân viên
06/02/2020 11:10
Mô tả công việc
- Follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude
- Act quickly and efficiently, following the guest requests and instructions received by her supervisor
- Ensure that Operator Room is perfectly tidy at any time - Be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room
- Ensure not to transmit any guest name, or guest history information
- Be responsible to ensure that all phone calls are answered within 3 rings, she will then find the polite and tactful way to keep on hold a guest when it is required
- Ensure her full knowledge about the hotel outlets and menus once when taking the orders for room service - Have good knowledge about Food and Beverage/ Le Club enrollment/ Le Club points and registration
- Answer all guest requests regarding the housekeeping issues - Ensure that she understands properly the request and will record the full details in the Logbook
- Ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made
- Be attentive on all information received during the FO handover briefing (for afternoon shift)
- Be active and dynamic in participating in these different discussion opportunities
- Report quickly any problem or question to her supervisor
- Read the Operator logbook at the beginning of shift, follow up and keep it updated during her shift
- Give a full handover to the DA of the following shift regarding the activity & pending issues to be followed
Quyền lợi được hưởng
- 13th month salary
- 35% Night shift
- Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave: 12 days per year (+ 9 public holidays mentioned above)
- Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
- 24/24 Personal Accident Insurance
- Parking fee
- 2 duty meals at Staff Canteen
- Uniform covered by the Hotel
- Carte Bienvenue *
Yêu cầu công việc
- At least 1 year at the same position in hospitality
- Good English is a must
- Strong dealing, recommendation skill
- Fast catch up
- Good in handling any situation
- Good interpersonal skills
- Careful
- Sense of cooperation
- Enthusiastic
- Good health
- Male candidate is preferable
Yêu cầu hồ sơ
- Email: Tin đã hết hạn
- Tel: 0908 165 895 (Mr. Thành)
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- Quy mô:
- 17 Đường Lê Duẩn, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
- https://www.sofitel.com/2077
Sofitel Saigon Plaza harmonizes the sophistication of French art de vivre with the vibrancy of local Vietnamese culture, delivering a luxury hospitality experience enriched by genuine heartfelt service. Conveniently located in a tranquil enclave on Le Duan Boulevard, Sofitel Saigon Plaza places you in the heart of Ho Chi Minh City's business, cultural, and shopping district. The hotel boasts 286 rooms and suites adorned with refined décor and deluxe amenities, a fitness center featuring advanced exercise equipment, and an outdoor swimming pool with breathtaking city views. Sofitel Saigon Plaza also features five dining establishments serving local and French cuisine, seven polished meeting rooms, and an opulent ballroom equipped with state-of-the-art facilities, making it the ideal destination for business, leisure, meetings, and gatherings. Top 3 Best Business Hotels in Ho Chi Minh City | Business Traveller Awards Asia Pacific 2023 Travelers' Choice Award | TripAdvisor 2023 Hotel of the Year Award | Harper’s Bazaar Vietnam Star Awards 2022
Thông tin liên hệ
- Talent & Culture Department - Recuitment