Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
10819 1

Duty Manager - Quản lý trực ca

  • Hạn nộp: 30/10/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Khác
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
N/A
Cập nhật
17/11/2022 15:04

Mô tả công việc

Front Office Operation

·         Conduct daily briefings and ensure that all pertinent information is well received by team members

·         Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

·         Review, analyze and suggest improvement of work flow and standards at the Front Desk

·         Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

·         Communicate with Front Office Manager on all matters regarding guest services & hotel operations

·         Ensure documentation of all guest related issues using the logbook

·         Sign media and supervise shift handover procedures

·         Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

·         Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

·         Assist Guest Relations in greeting, rooming, and sending off guests

·         Inspect front of house and back of house regularly for cleanliness and orderliness

·         Ensure that front line staff complies with marketing techniques and maximizes sales

·         Check billing instructions, monitor guest credit and act upon any discrepancies

·     Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

·         Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

·         Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

·         Conduct Night Audit Process for hotel

Team Management

·           Provide department orientation and training of the hotel service standards, procedures and program 

·         Constantly monitor team members’ appearance, attitude and degree of professionalism

·         Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

·         Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

·         Be fully conversant with hotel fire & life safety/emergency procedures

·         Attend all briefings, meetings and trainings as assigned by management

·         Report for duty on time wearing clean and complete uniform at all times

·         Maintain a high standard of personal appearance and hygiene at all times

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

 

 


Quyền lợi được hưởng

- Free Accommodation and 3 meals per day

- Attractive salary + service charge

- Activity: Birthday, Year End Party, Football, Volleyball...

- Training programs from Accohotels Acadamie

- International working environment

- Accohotels room rates benefit 

Yêu cầu công việc

Knowledge and Experience

·         Diploma in Tourism / Hospitality Management

·         Minimum 2 years of relevant experience in a similar capacity

·         Excellent reading, writing and oral proficiency in English language

·         Ability to speak other languages and basic understanding of local languages will be an advantage

·         Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

·         Strong leadership, interpersonal and training skills

·         Good communication and customer contact skills

·         Results and service oriented with an eye for details

·         Ability to multi-task, work well in stressful & high-pressure situations

·         A team player & builder

·         A motivator & self-starter

·         Well-presented and professionally groomed at all times


Yêu cầu hồ sơ

Interested candidate kindly apply on Hoteljob

Contact: 0297 6260 999

Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Tổ 5, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
  • https://www.novotelphuquoc.com/
  • The 5-star Novotel Phu Quoc Resort is situated on Truong Beach, one of the most beautiful beaches on Phu Quoc Island, yet conveniently only 10 minutes from the airport and 25 minutes from the bustling Duong Dong town. The luxury Novotel Phu Quoc Resort offers a fantastic range of facilities & amenities, superior service, and an accommodation style for all tastes ensuring a destination resort perfectly suited to vacationers, family gatherings, and incentive groups alike. Choose to stay in one of the Bungalows with or without private pool, set in the landscaped tropical gardens or opt for one of the luxurious accommodation in the main building, many enjoying stunning views over the pristine ocean. Viewing the spectacular sunset over the ocean is a must-see in Phu Quoc and there is no more perfect way to enjoy it than by relaxing by the infinity pool by our Ocean Bar whilst sipping a delicious cocktail and taking some amazing photos. The Lounge Bar is another great option for snacks and drinks. Furthermore, Food Exchange and Phu Quoc Seafood Restaurant are inviting you to delight your taste buds with a range of cuisine available. We know that if your kids are happy then Mum & Dad are happy too! So we make sure kids are well taken care of at Novotel Phu Quoc Resort. There is Kids club with movies, PlayStation plus an activity program & qualified staff to look after them. Guests seeking a rejuvenated experience are invited to our In Balance spa to enjoy a variety of relaxing massages and skin treatments in a tranquil environment. For those that want to stay in shape, there are well-equipped fitness center and also tennis court. The resort is perfect not only for your holiday but also for meetings and events by its state-of-the-art function rooms which accommodate up to hundreds people. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or an awesome reception under the stars, we’re delighted to be a part of your event.

Thông tin liên hệ

Mã QR giới thiệu