Bar Captain - Tổ trưởng Pha chế

• Hạn nộp: 10/06/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Overview of duties

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset

• Helps employees improve their skills and provides support for career development

• Manages the team

• Is in charge of organising the F&B point of sale from A to Z

• Ensures guest satisfaction, quality and high standards of service for customers

• Helps the point of sale attain profitable results.

Customer relations

• Ensures guests are well looked after, from the moment they arrive to the time they leave

• Enquires whether guests are satisfied throughout the meal

• Offers attentive service to guests, adapting to any constraints

• Establishes good relations with guests, offering advice and fostering customer loyalty.

Professional techniques / Production

• Organises the work for the team, including the need to multi-skill in employees' job requirements

• Ensures information is properly passed on to the team (briefings and debriefings with the staff etc)

• Ensures the point of sale is prepared to a high standard

• Ensures that beverages conform to hygiene standards and preparation instructions and are served in a timely manner

• Supervises and checks the bar set-up, menu presentation and pricing and creates special promotional events in order to increase revenue and profit margins

• Takes guests' orders

• Ensures equipment is used correctly

• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations

• Checks the quality and speed of waiter service.

Team management and cross-departmental responsibilities

• Evolves working methods in line with brand philosophy

• Manages the team of barstaff, creating a good working atmosphere

• Respects labour law, particularly when preparing work schedules

• Integrates and trains

• Ensures his/her staff are well presented (clothing, personal hygiene etc)

• Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc).

Commercial / Sales

• Supervises the team's sales behaviour

• Promotes the bar's special offers, cocktails and full range of products

• Is active in creating the bar atmosphere and managing operations

• Is attentive to guests' requests and meets them

• Increases revenue for the point of sale through additional sales techniques

• Helps increase guest loyalty through quality of service.

Management and administration

• Organises work and number of personnel according to level of activity

• Shares the responsibility for meeting the department's targets with his/her superior, by:

- respecting the procedures and internal audits personally applicable

- ensuring respect of the procedures and internal audits applicable to the team

- increasing sales

• Takes part in inventories and manages stocks under his/her responsibility

• Analyses results and implements corrective actions as necessary.

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

• Respects the instructions and safety guidelines for the equipment used

• Applies the hotel's security regulations (in case of fire etc)

• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management.

Quyền lợi được hưởng

. Friendly Accommodation and Meals

· Hỗ trợ nhà ở tiện nghi, thân thiện cho nhân viên ở xa, Cung cấp bữa ăn dinh dưỡng theo ca, 3 bữa khi ở nhà nhân viên

· Free uniform

· Cung cấp đồng phục khi làm việc

· Monthly service charge

· Thưởng phí dịch vụ hằng tháng lên đến 3.000.000vnd

· Employee benefit card offering discounted rates in Accor Hotels

· Được hưởng ưu đãi khi sử dụng dịch vụ tại các khách sạn thuộc tập đoàn Accor

· Develop your talent through learning programs by Academy Accor

· Được tham gia các chương trình đào tạo tại học viện Accor để nâng cao chuyên môn

· Dynamic working environment

· Làm việc trong môi trường năng động

· Participate in activities: birthday party, year-end party, sports...

· Tham gia các hoạt động: sinh nhật, tiệc cuối năm, thể thao...

Yêu cầu công việc

Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
Have a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,open-mindedness, interpersonal skills and sense of initiative.

• Guest oriented, service minded and attention to quality
• Sales acumen
• Team leader
• Dynamic
• Good presentation
• Thorough and organised approach

Languages: fluent in the national language and English

Yêu cầu hồ sơ

Interested candidate kindly apply on Hoteljob or mail.

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