Guest Service Supervisor at HGI

• Hạn nộp: 30/12/2015
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

The receptionist supervisor is responsible for the overall supervision of a front office shift and must maintain a consistently high standard of customer service throughout the shift.

Quyền lợi được hưởng

Salary: Negotiable Other benefits: Followed the Vietnam labor laws with Social insurance and health Insurance Meals and Uniforms provided Other incentives

Yêu cầu công việc

• Present a smiling and welcoming personality to the guests at all times. • Ensure all duty shift procedures are being carried out and recorded on shift check lists. • Ensure staff is punctual, neat in appearance, and that the reception desk is covered by at least one person at all times. • Ensure all Receptionists are being briefed before the start of their shift on special or VIP arrivals and that they know the room situation of the day. • Monitor and correct performance of customer service agents to ensure our guests receive a fast, efficient and friendly welcome and farewell. • Plan and supervise the duty shift, adhere to pre set availability and rate controls. • Prepare special room reservations, i.e. groups, VIP’s. • Handle all cash and payment transactions with utmost accuracy. • Ensure that all transactions are processed in the hotel system. • Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel. • Ensure a high level of guest service is consistently maintained and all guest queries or requests are handled in a polite, efficient manner. • Ensure a high level of product knowledge of the hotel and the local area. • Maximization of room sales and revenue for the hotel by ensuring a sales attitude is adopted at all times, and an awareness of all sales opportunities within the hotel is maintained whereas costs are kept to a minimum. • Adhere to company credit policies to ensure all revenue expected will be received. • Ensure all refused business is recorded with reason of its refusal. • Ensure the front office manager is kept fully aware of any relevant feedback from our customers or other departments. • Maintain and update the guest history and marketing database as per front office procedures. • Ensure health and security is maintained to guests and staff at all times. • Perform any assignment as delegated by the superior.

Yêu cầu hồ sơ

Ứng viên quan tâm vui lòng gửi hồ sơ trực tiếp qua hoteljob.vn hoặc gửi hồ sơ tại Cổng nhân viên của khách sạn Hilton Hanoi Opera (Số 1 Lê Thánh Tông, Hoàn Kiếm, Hà Nội). Hồ sơ bao gồm: Thư xin việc, CV (lý lịch tự thuật, nêu rõ quá trình, kinh nghiệm công tác), bản sao các bằng cấp liên quan.

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