Front Desk Clerk

• Hạn nộp: 30/01/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

OBJECTIVE: • To welcome and check-in guests and to provide personalized service to every guest, both local and international. • To handle guestroom Key Cards, mails, messages and attend to guest enquires. • To check out guests and ensure that all payments are collected. MAIN DUTIES: Administration • To welcome and check-in all guests according to established procedures. • To assign rooms and prepare Key Card and folders for all arriving guests and groups. • To handle all Key Card, mail, facsimiles, messages and other special request for guests. • To assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checked in. • To provide information and assistance to all guests. • To assist Reservations Department in taking reservation after office hours. • To attend to guests complaints promptly and then report to Guest Relations Officer or Assistant Manager for follow up. • To provide courteous and efficient service and if possible to comply with each and every guest’s request. • To remain the Reception Counter and to answer all incoming calls. • To keep the Front Office and Reception Counter clean at all times. • To conduct tour of hotel for potential guests and business in the absent of Front Desk Supervisor, Assistant Front Office Manager. • To perform any other activities or task as directed by your superior. • To perform shifts duties according to the duty roster. • Financial and Revenue Responsibilities • To check out guests according to established procedures, and ensure all payment or vouchers are collected. • To provide currency exchange service for guests. • To issue and handle the entire hotel’s safe deposit boxes. • To ensure that all guests charges are posted into the right guest accounts. • To balance all, the daily posting transactions and ensure monies collected are banked into the General Cashier’s safe at the end of each shift. Training and Human Resources • Must be good in spoken and written English and another third language. • Must be fully conversant with the Front Office computer system. • Must have good knowledge of all room types, layout, amenities and room rates. • Must be familiar with the facilities in the hotel. • Must be familiar with the local areas/places of interest, shopping, etc. • Must have good knowledge of hotel’s accounting and credit policies and procedures. • Must have good knowledge of all emergency policies and procedures. • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. • Treat complaints of harassment and discrimination promptly and confidentially. • Treat customers and colleagues from all cultural groups with respect and sensitivity. • Identify and deal with issues which may cause cross cultural conflict or misunderstanding. Guest Service Responsibilities • Ensure to provide the highest level of service. Miscellaneous • Have a pleasant and smiling personality. • Able to work shifts. • All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. • All ambassadors may be assigned to other duties in the hotel as and when required by business levels. GENERAL DUTIES: Health and Safety • Ensure that all potential and real Hazards are reported immediately and rectified • Be fully conversant with all departmental Fire, Emergency and Bomb procedures • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others • Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. Confidentiality • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. To be fully conversant with: • Hotel fire procedures • Hotel security procedures • Hotel Health and Safety policy and procedures • Hotel Facilities and attractions • Hotel standards of operation and departmental procedures • Methods of accepted payment of the company • Short and long term company marketing promotions

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

Candidates will be provided with job details during interview.

Yêu cầu hồ sơ

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