- Computing: + Typing : 60 wpm + Expert in Microsoft Office (Word, Excel, Power Point) - Soft Skill: + Time management + Problem solving + Presentation + Leadership + Coach and develop people - English: + Communicating: Fluently + Writing : Good

• 2002 - 2006: + Degree: Bachelor of English + Major: Faculty of tourism – Hanoi Open University

• 2013 – Present: Medallion Hanoi Hotel + Position: Sales & Marketing Manager - Setup sales department, and implementing plan business. - Market survey with news update, investigation of related activities , reporting about situation of business follow month, quarter. - Find more potential customers - Establish, build and expand relationships with new customers. • Jan 2011 – May 2013: Hoa Binh Palace Hotel + Position: Director of Sale & Marketing - Setup sales department, and implementing plan business. - Market survey with news update, reporting about situation of business follow month, quarter. - Training new employee. - Find more potential customers - Establish, build and expand relationships with new customers. • Jan 2011 – Dec 2011: Hoa Binh Palace Hotel & Dai Nam Hotel + Position: Sales Manager - Booking reservations - Good relations with all travel agents & company - Sales & Marketing - Establish, build and expand relationships with new customers. • 2009 – Dec 2011 : Hoa Binh Palace hotel + Position: Front Office Manager - Report directly to and communicate with Manager on all pertinent matters affecting guest service and hotel operations - Provide functional assistance and direction to all departments - React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Supervise and direct Front Desk/ Reservation personnel - Ensure VIPs and priority guests receive special attention - Inspect front of house and back of house regularly for cleanliness - Monitor appropriate standards of conduct, uniform, hygiene and appearance of staff - Handle all complaints - Ensure working of all Front Office policies and procedures; ensure effective shift handover - Provide input for Front Office meetings and promote inter-hotel sales and in-house facilities - Check billing instructions and monitor guest credit; analyze and approve discounts and rebates; analyze the rate variance report to ensure room revenue control - Human resource Responsibilities: Assist in planning for future staffing needs; prepare and administer detailed induction program for new staff; ensure training needs analysis of Front Office staff is carried out and training programs are designed and implemented to meet needs… • Sep 2007 – 2009 : Hoa Binh Palace hotel + Position: Captain of Receptionist - Handling problems and complaints - Make schedule for staffs - Check reservations and check in , check out - Responsible for skill training: check in/check out • 2005 – 2009: Melia Hanoi Hotel + Position: Receptionist - Cashier - Check in and check out - Recommend and arrange tour programmes - Receiving customer information