Chuyên viên 4 năm GIao tiếp chuyên nghiệp với nhiều đối tượng ở các xuất phát điểm khác nhau Chuyên viên 2 năm Quản lí đội ngũ nhân viên 20-30 người để chuyến bay được vận hành như lịch trình đã cam kết với hành khách

Đại Học Mở Tp. Hồ Chí Minh ( HCM, VN ) Tốt nghiệp Đại học Biên phiên dịch Trung Cấp Nghiệp Vụ Du Lịch Khôi Việt ( HCM, VN ) Tốt nghiệp Trung cấp Hướng dẫn viên

* Từ 10/2006 đến 4/2007 Maersk Logistics Ltd Địa chỉ: 28 Phùng Khắc Khoan Chức vụ: Client Coordinator Công việc được giao: - Attending to and executing all customers queries promptly - Coordinating with internal departments/ desks within the Container Business (e.g. refund and documentation) to ensure customers processes are attended to on time; Operations desks to coordinate product delivery such as update or amend booking information, send booking approval and weekly space forecast directly to vendor, communicate any amendments/changes to the booking to destination or client directly - Ensuring accuracy of documentation processes e.g. invoices, payments, job files, deliveries and duty calculations before sending out to clients - Generating more business from existing customers through regular communication and market updates - Liaising with team members to ensure smooth running of all sections * Từ 6/2007 đến 2/2008 Star Cruises Địa chỉ: Malaysia Chức vụ: Galley Steward Công việc được giao: - Assisting cooks and galley staffs with plate-ups and needed items - Monitoring cleaned equipment including the dish washing machine, hand wash stations, pot-scrubbing station and making corrections when needed - Controlling breakages and maintaining a consistent supply of clean dishes, utensils, and cookware so that kitchen operations may function smoothly with no delays. - Applying knowledge of hygiene and food safe requirements to ensure cleanliness and sanitation in the kitchen - Developing positive working relationships with others * Từ 6/2008 đến 6/2010 Qatar Airways Địa chỉ: Tân Sơn Nhất International Airport Chức vụ: Airport Services Agent Công việc được giao: - Ensuring passengers and aircraft handling practices conform to the safety and security standards, including vigilant of passengers having over-sized and excessive hand baggage plus providing greater focus to make the flight take off on time - Constant liaising with the check-in team for the smooth acceptance of passengers and offering proactive assistance to resolve irregularities about travel documents, tickets, bookings, excess checked baggage and others - Coordinating with ground staff to ensure VIP passengers or passengers with special handling are assisted effectively through airport facilities - Providing support to Duty Officers during unplanned disruptions such as flight delays, cancellation of flights, etc and full support passengers with the five-star service - Supervising and support the ground staff to handle passengers in the case of lost or damaged bags plus dealing with the paperwork connected with baggage issues and claims - Performing optimum Frequent Flyer Program enrollments - Handling general administrative functions in the office efficiently

Hướng dẫn viên chuyên nghiệp trên mọi nẻo đường