Dear Human Resource Department, My name is Minh Nguyen and I am from Hoa Sen University where I learn Hotel Management course. I have completed my study program for six months ago. I am writing this email to express my interest in your recruitment In 2013, I had an internship at Equatorial Ho Chi Minh Hotel. I was receptionist at Fitness Center and Leisure. In this position, I was responsible for responding email to the guest, answering the phone to provide all services of Fitness center, giving the guest advice to help them choose a suitable spa package. After that, I worked as a waiter in small restaurant. This is a reason because I want to approach a lot of guest from different background and that is the best way to know your customer. After that, I moved to work as receptionist in front desk department of Sai Gon Hotel Corp, this company is a brand which belong to Saigontourist Brand. It is controlled by the government. Working in this position for one year, I met a lot of customer came to the world such as business traveler, tourist and it is very interesting. To enhance my ability which I had, I want to find a international working environment. I would appreciate the opportunity to discuss further about the job. You can be reached at the above telephone number or email address. Yours sincerely, Minh Nguyen

Associate of Hotel Management, Hoa Sen University TOEIC (620 scores.)

Ability to communicate and write in English Time management skill Ability to use Microsoft Office Passion in administrative work

+Receptionist •SMILE SYSTEM with the basic knowledge •Check-in and check-out with standard of the hotel. •Approaching up-selling and down-selling methods for walk-in guest •Answering the call from outside/inside and transfer them to guest or another department •Arranging the rooms for expected arrival guest. •Issue the room key and breakfast coupons. +Cashier •Settlement folio with requirement of the guest •Posting billing of the room •Make an red invoice if the guest required •Accepting currency exchange follow the rate of accounting department +Night auditor •Posts room charges and taxes to guest accounts. •Post charges to the guest accounts that have not been posted and -balancing the room charge •Making the revenue report for night shift. +Guest relation officer •Give the information of destination for tourist •Working as administrator (paper work,printing,photocopy,scan, buy airline ticket,make reservation for restaurants,) •Following the requirement of sale department (pick-up and drop-off service for guest) •Replying the email the customer and another department PHỐ TÀU HỦ-CAFETERIA WAITER Taking the orders from the guest. •Recommending the new food to the guest. •Contacting to suppliers to order the products. •Answering the phone of guests and taking order from them. •Checking the inventories and cleaning the bar counter on the end of the shift INTERNSHIP AT EQUATORIAL HCM HOTEL +Pool Attendant •Registration procedure for customer. •Cleaning the pool area and rest room. •Guiding customers use the services of the center. +Receptionist •Greeting the guest to Fitness center. •Giving the guest advice to help them choose a suitable spa package. •Answering the phone for the information of the spa (swimming pool, spa). •Helping the guest to find out the destinations where they are going to visit. TEAM LEADER - HANH TRINH YEU THUONG - Charity event https://www.facebook.com/H%C3%A0nh-Tr%C3%ACnh-Y%C3%AAu-Th%C6%B0%C6%A1ng-312387602237323/?fref=ts

Please send email for me because While I was working and couldn't pick your phone up Working in international environment