Trưởng bộ phận tại Duc Viet Ltd. company

8/2016 → Hiện tại

Phu Quoc province

Aug 2016 – May 2019: SOL BEACH HOUSE PHU QUOC by Melia Hotel International, Reservation Manager (Pre-opening)  Responsibility for the reservation functions for the resort ensuring all reservations are processed in a pleasant, professional and efficient manner.  Manages and coordinates activities of reservation team members providing reservations and customer services skills.  Achieving customer satisfaction and room revenue goals while taking guests through the booking process.  Understand and enforce resort and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.  Train newly recruited reservation staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.  Fully knowledgeable about resort guest rooms, rates, promotions, amenities, programs, resort facilities and services.  Create and manage rates and packages configured on the PMS. ECOMMERCE - (Pre-opening)  Property setting with room type, rate plan, cancellation policy  Report the production statistic per month, per year  Customer massage, increase ranking and visibility  Improve customer experience online and grow customer engagement.  Manage campaigns and market strategy, follow all promotions, price parity issues, rate and rate allotment  Responsible for 3rd party supplier selection, price negotiations, budget management  Keep current knowledge of online trends - Provide analytic reports of online sales  Control update/maintain rate, content through website, online channel according promotion & season and demand. Feb 2013- Jun 2016: Saigon View Residences, Front Office Supervisor- Report to and assist the Residence Manager in orgaizing, directing and coordinating all activities of the facility's Front Office- Superrvise Front Office's workforce- Training hotel system to new staff- Report revenue, the tenant's nationality statistic, target in the end of the month- Report occupancy, average rate, satisfaction indexMar 2011- jun 2012: Cota Croceires S.p.A, Stewardess- Accountable for providing in-cruise service to passengers- Covering Housekeeping Dept. as a Housekeeping attendant- Support and report to the Assistant Housekeeping Manager