Nhung Ngo
Guest Experience Executive
Warming greetings to you! I am Nhung Ngo, a service-oriented Guest Experience Executive with 3 years of hospitality experience and a stellar guest satisfaction record. I am passionate about managing guest experiences, adept at responding quickly to guest needs, using effective communication between departments, working in coordination with hotel staff and management at all times. I am also able to function well in high-stress environments with professionalism and courtesy. Working in hospitality has changed my life and myself positively. Therefore, I am looking forward to working in a professional environment in which I can enrich my skills and knowledge and contribute positively to the journey of creating long-lasting memories. If you find me to be a good asset to your team or you are curious about my story, please don't hesitate to contact me.
Thông tin cá nhân
Họ và tên
Nhung Ngo
Giới tính
Nữ
Ngày sinh
12/03/1997
Địa chỉ
50 Đặng Thai Mai
Cập nhật
13/02/2022
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Nhật (Khá)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Nhật (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Microsoft Word, Excel and other related software 60%
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Collaboration and teamwork 80%
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Logical thinking and creative 80%
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Communication skill 80%
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PMS Opera 60%
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SLOVING PROBLEM 60%
Học vấn - Chuyên môn
University of linguistic and international studies
Japanese culture and language - Đại học - 2016 - 2020
Kinh nghiệm làm việc
Guest Experience Executive tại Melia Bavi Mountain Retreat
Hanoi - 6/2020 - 2/2022
- Manage all aspects of the guest experience and serves as a primary ambassador of the Melia brand for the property. - Take care of the online reputation of the hotel on the websites and OTAs. - Adapt the sensorial experience at the hotel ( music, aroma, decoration and other physical aspects). - Room supervision and assign amenities to VIP clients. - Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. - Analyse the results of the customer satisfaction ( Review Pro, offline channel)
Customer care agent tại Hanoi Golden Rooster hotel
Hà Nội - 5/2018 - 5/2019
- Administer check-ins and check-outs. - Handel guests' requirements, comments and complaints. - Promote the hotel's recreational services.
Guest relation officer tại Hanoi La Sinfonia Del Rey
Ha Noi - 10/2019 - 6/2020
- Provide the highest level of customer support and concierge services to all current and future guests. - Provide all guests with a friendly, accurate and efficient check-in / check-out process. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. - Provide information about amenities, areas and venues and promote services. - Address and escalate customer complaints.
