E-Commerce Executive tại EDENLAND CO., LTD. (THE BLOOM HANOI, THE BLOOM HCM, POONSA)

4/2020 → Hiện tại

HCMC

PRICING MODEL Establish accommodation pricing model for Online distributions & advise DOSM of pricing for Travel agents, Corporate & Walked-in guests PROMOTION, CAMPAIGN, MARKETING DEAL (based on Monthly Occupancy Forecast report from PMS) * Guarantee revenue, parity rate & productivity! Create new or maintain basic promotions (Basic deal, Same day, Last minute 7D, Early bird 14D) Actively participate in Genius (level 1, 2), Mobile/ Domestic rate, B2B, Package, Member, VIP Gold, Opaque... Actively participate in exclusive marketing deals & campaigns (I LOVE VN, Travel Offer, Go local, R&R…) ACCELERATOR (based on Monthly Occupancy Forecast report from PMS) To boost visibility, offer accelerator for Booking.com, Expedia, CTrip which is the same as the contracted commission for Agoda RANKING SCORE Customize content, photo layout...; standardize property policies (cancellation, payment…) and facility & service information among distributions ROOM ALLOTMENT (open/ close rooms from today & for 01 next month) The Bloom Hanoi & HCM: execute the allotment on CMS eZee Poonsa: execute the allotment on OTA extranets (Booking.com, Luxstay) AIRBNB & LUXSTAY Regularly create new & update existing listings on Airbnb, Luxstay (title, description, photo, rate...) Q&A, GUESTS’ REVIEWS, BOOKING INQUIRY Log into Facebook, OTA extranets, check and reply queries, reviews, confirm bookings SALE KIT, CORPORATE MATERIAL (Travel Agent, Corporation, Walked-in) Produce templates of Standard Greeting & Reply, Quotation, Brochure (content), Tariff, Neighbor Map & Recommendation List… REPORT Daily Revenue Report of 04 properties Monthly Competitors’ Pricing Analysis (OTA) CHECK-IN LIST (today & next 07 days) Check Booking ID, Room type, Rate, Check-in & Check-out date, Special request (early check-in, high floor, airport transfer…), ETA… of every reservation among PMS - CMS - OTA extranets CHECK-OUT LIST (today & tomorrow) Check Room charge, Additional fees, Check-in & Check-out date, Special request upon the departure (late check-out, airport transfer, VAT invoice…), ETD… of every reservation among PMS - CMS - OTA extranets BOOKING REMINDER (last minute booking & booking checking in on next 03 days) Reconfirm the reservation (no. of rooms, room type, rate, check-in & check-out date...), ask for eta, special request via phone, email, OTA message SPECIAL REQUEST Inform guests’ special requests to relevant departments or suppliers

Assistant Sale & Marketing Manager tại L' Odéon Hotel

8/2018 → 3/2020 (1 năm 6 tháng)

HCMC

Analyze market (e.g. competitors' pricing & buying behavior…), consult B.O.D to work out the solutions for achieving over 60% occupancy per month and maximizing the revenue Convey expectations of B.O.D to staff & strategic partners (e.g. account managers), feedback from staff, partners & customers to B.O.D Assist in re-structuring hotel’s pricing: tariff, the rate for OTAs, Travel agents, Corporate & Walked-in guests Be responsible for the hotel's performance on online distributions (Booking.com, Agoda, CTrip/Trip.com, Expedia/Hotels.com…): ADR, revenue, parity rate, ranking score, guests' reviews... Create the sale kit: Database (guest list), Quotation, Open letter, Hotel E-brochure, Contract… Maintain long-term co-operation with corporate guests Propose plans and summarize a standard procedure

Operation Assistant tại The Old Compass Cafe

6/2018 → 11/2019 (1 năm 5 tháng)

HCMC

Develop the bar & cafe brand by promoting the history and core values of The Old Compass Monitor to review operation and staff to identify and resolve problems Monitor to socialize with guests, promote all the products and services of bar & cafe, offer recommendations, address customer’s queries, and deal with their complaints to ensure the good status of bar & cafe. Assist in any areas of the bar & cafe if necessary Re-produce F&B instructions for bar & cafe (ex: wine description) Plan and pitch B.O.D with new ideas about bar activities, a variety of food & beverages (“Re-launching bar project”, “Cocktails launching”, “Evening eating”, “Ladies’ night”...) Propose newly quality goods and suppliers to minimize the cost, and optimize the revenue

Purchasing Accountant tại Công ty TNHH Đầu Tư Dịch Vụ Hum Việt Nam

1/2017 → 9/2017 (8 tháng)

HCMC

Purchase goods, guarantee the goods are delivered on time and the inventory is fully furnished Recommend B.O.D with new suppliers offering budget and quality goods Investigate purchasing orders of each department Receive deliveries and inspect the delivered products Verify the product’s sources

Bartender tại La Habana Saigon

10/2013 → Hiện tại

HCMC

Đặng Thùy Dương (Ms.) - Director

The Old Compass Cafe

duong@rustycompass.com - 0903 900 841

Ninh Hà Phương (Ms.) - Director of Sale & Marketing

EDENDLAND CO., LTD. (THE BLOOM HCM, THE BLOOM HANOI, POONSA)

dos@thebloom.com.vn - 0896 459 888

John Lek (Mr.) - General Manager

L' Odéon Hotel

johnlek@hotelodeon.vn