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Doan Anh Tuan ( David)
2383 Lượt xem hồ sơ
Nam, 07/04/1980, 44 tuổi
: Hamlet 12, Nam Giang Ward-Nam Dan District- Nghe An Province- Vietnam
Cập nhật: 30/05/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
1.000 - 4.999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
ABMS university Switzeland
Hotel and hospitality management-bachelor - Đại học
2012 → 2016
Bachelor
Vinh University
English bachelor - Đại học
1998 → 2002
Bachelor
Kĩ năng
Able to read and write to facilitate the communication process Experienced of setting up pre-opening hotels.
Kinh nghiệm làm việc
Room Attendant tại Al Sondos Suite by Le Meridian
12/2002 → 4/2005 (2 năm 4 tháng)
Dubai - United Arab Emirates
• Respond quickly to requests from guests and other departments• Dust, buff, and get rid of marks from walls and furnishings• Empty trash, dirty linen, and room service items• Ensure that all appliances are present in the room and in functioning order• Fill cart with supplies and carry cart to assigned area• Straighten desk items, furnishings, and appliances• Vacuum carpets and carry out floor care duties• Restore guest amenities and supplies in rooms• Replace unclean linens and terry with clean items
Guest Relation Officer tại Jumeirah Beach Hotel
8/2005 → 12/2007 (2 năm 3 tháng)
Dubai - United Arab Emirates
• Handled VIP amenities and arrivals, messaging and guest relations. • Received and handled guests' complaints and coordinated with Duty Manager to resolve issues. • Ensured room availability to maximize occupancy. • Identified opportunities to upgrade customer service with latest technology.
Housekeeping Supervisor tại Grand Hyatt Macau
9/2009 → 12/2012 (3 năm 2 tháng)
Macau-China
• Holding meetings with Housekeeping staffs to discuss their job functions. • Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas. • Approaching guests in an attentive, friendly, courteous and service-oriented manner. • Making sure that all Guest Rooms have appropriate supplies and linens in them. • Maintaining guest confidentiality at all times. • Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas. • Supervising the disposal of trash and waste. • Directing housekeeping staff to ensure a high standard of cleanliness in all public areas. • Delegating work to meet business objectives and goals. • Maintaining a high standard of personal appearance and grooming. • Vacuuming carpets and mopping and sweeping tile floors. • Training up new housekeeping staff. • Maintaining an inventory of guest room and housekeeping supplies. • Complying with all health and safety standards. • Maintaining key control.
Assisstant Manager of Rooms tại Grand Hyatt Macau
1/2013 → 5/2015 (2 năm 3 tháng)
Macau-China
• Direct the work assignments of supervisory and non-supervisory personnel. • Identify training needs and ensure that departmental training plans are successfully implemented. • Responsible for personnel matters such as interviewing, evaluating and counseling. • Establish and maintain effective employee relations. • Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired. • Ensure good interdepartmental communication, network and teamwork. • Inform other departments of housekeeping matters that concern them, particularly, Engineering Department and Front Office Department. • Attend daily communication meetings and weekly housekeeping meetings. • Act and follow-up on all decisions, departmental meetings, program. • Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. • Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell. • Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings. • Monitor housekeeping personnel to ensure that rooms receive proper attention and are maintained to the proper standard. • To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests. • To daily spot check vacant, occupied and out of order rooms and report findings. • To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the housekeeping team and ensure such schedules and requests are followed. • Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to General Manager or EAM. • Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel. • Monitor and control housekeeping tasks, such as monthly inventory, lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.
Executive housekeeper ( Pre-opening) tại Vinpearl Nha Trang Resort, Vinpearl Phu Quoc Ocean Resort and Villas, Vinpearl Phu Quoc Paradise Resort and Villas
4/2016 → 5/2017 (1 năm )
Việt Nam
• Supervised housekeeping including hiring, performance assessments, training and development • Set up for three properties’ pre-opening • Maintained efficiency and labor cost goals • Ensured quality services are rendered in meeting guest requirements • Scheduled staff in keeping with labor standards and forecasted tenure\ • Enforced policies and procedures • Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms • Enforced set procedures for the acceptance, safety, and return on guest lost and found items • Helped in development of the yearly budget • Monitored performance against plan • Maintained room quality derived from hotel objectives
Senior Housekeeping Manager tại InterContinental Phu Quoc Long Beach Resort
8/2017 → 9/2018 (1 năm 1 tháng)
Phú Quốc, tỉnh Kiên Giang, Việt Nam
• Set up pre-opening hotel • Enhances company posture on EEO by making good faith effort to recruit, select, develop and retain protected class employees. • Reorganize employee scheduling procedure by introducing a system that works with available time sheet data and assigns work hours dynamically • Seeks out new methods and principles, and incorporates them into existing Housekeeping practices • Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times. • Attends and participates in Strategic Unit Management Team meetings. • Coordinates Housekeeping/Laundry services and activities with other related units • Evaluates safe work practices in job performance reviews. • Attain Best Employee award following exceptional cleaning and maintenance work practices • Oversee performance of housekeeping staff • Ensure maintenance and cleanliness of the hotel on a continuous basis • Lead and direct housekeeping operations • Ensure appropriate and safe use of chemicals and cleaning supplies • Participates in continuing education opportunities for personal growth and development. • Performs other job duties and projects as directed • Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of resident areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Executive housekeeper tại Khách sạn JW Marriott Phú Quốc Emerald Bay
3/2019 → Hiện tại
Vietnam
Managing Housekeeping Operations • Maintains strong working relationship with Front Office to ensure effective communications for operational issues • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies • Ensures guestrooms, public space and employee areas are cleaned according to operating standards • Ensures compliance with all housekeeping policies, standards and procedures • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds • Managing Departmental Costs • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals • Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints effectively • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous • Improvement • Empowers employees to provide excellent customer service. • Develops goals and expectations for direct report managers • Celebrates successes and publicly recognizes the contributions of team members • Reviews employee satisfaction results to identify and address employee problems or concerns • Communicates expectations, recognizes performance, and produces desired business results • Conducting Human Resources Activities • Ensures property policies are administered fairly and consistently • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process • Establishes goals and objectives for all areas of responsibility • Directs staff to strive for continuous improvement in all areas of responsibility • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation • Manages employee progressive discipline procedures for areas of responsibility • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met • sEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team • Ensures employees are treated fairly and equitably
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