cover CV: Doan Anh Tuan ( David)

Doan Anh Tuan ( David)

Hồ sơ 5 sao

Director of Housekeeping/ Director of Rooms

Giới tính : Nam
Địa chỉ: : Hamlet 12, Nam Giang Ward-Nam Dan District- Nghe An Province- Vietnam
Ngày sinh : 1980

Thông tin liên hệ

Hồ sơ ứng viên bao gồm 1 cv đính kèm

Thống kê kết quả liên hệ của các nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có

Kinh nghiệm làm việc

Từ 10 đến 20 năm

Số tuổi hiện tại

39

Trình độ học vấn

Xem chi tiết

Mức lương mong muốn

Thỏa thuận

Nơi muốn làm việc

Toàn Quốc, Nước ngoài

Ngoại ngữ

Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)

Quy mô công ty lớn nhất từng làm

1.000 - 4.999

Lượt xem hồ sơ

1741

Giới thiệu bản thân Mô tả về bản thân, nêu các kỹ năng, năng lực, lợi thế và điểm còn hạn chế của bạn nếu có content Dear sir/madam, It's my pleasure to introduce myself in to you My name is Doan Tuan ( David Doan) I graduated the English Bachelor Degree Hotel Management Bachelor Degree (OUS Open University of Switzerland I have been working in hospitality for more than 15 years, in which of the international hotel background in different countries as Lemeridien, Jumeirah, Hyatt, Intercontinental and Local Vinpearl group) With which experience I'have been through I am confident in my ability to become a core element of your team. My ability to coordinate efforts of all departments within a hotel, in order to ensure total customer satisfaction, has become the major secret of my success throughout my career. I possess strong leadership qualities to supervise the staff in a manner befitting the hotel’s outlook and image, Moreover, I have extensive knowledge of providing above par guest services by anticipating their needs and striving to fulfil them immediately. I am also proficient in managing the concerns of angry guests by ensuring that they never leave the hotel premises dissatisfied. My short term goal is to find a position where I can use the experience, knowledge and strengths that I have. I want to take part in the growth and success of the company I work for Kindly find the attached CV for more detail and feel free to contact me if you need any further information regarding my credentials. I look forward to hearing from you. Thank you for your time and consideration.

Giới thiệu bản thân

Dear sir/madam, It's my pleasure to introduce myself in to you My name is Doan Tuan ( David Doan) I graduated the English Bachelor Degree Hotel Management Bachelor Degree (OUS Open University of Switzerland I have been working in hospitality for more than 15 years, in which of the international hotel background in different countries as Lemeridien, Jumeirah, Hyatt, Intercontinental and Local Vinpearl group) With which experience I'have been through I am confident in my ability to become a core element of your team. My ability to coordinate efforts of all departments within a hotel, in order to ensure total customer satisfaction, has become the major secret of my success throughout my career. I possess strong leadership qualities to supervise the staff in a manner befitting the hotel’s outlook and image, Moreover, I have extensive knowledge of providing above par guest services by anticipating their needs and striving to fulfil them immediately. I am also proficient in managing the concerns of angry guests by ensuring that they never leave the hotel premises dissatisfied. My short term goal is to find a position where I can use the experience, knowledge and strengths that I have. I want to take part in the growth and success of the company I work for Kindly find the attached CV for more detail and feel free to contact me if you need any further information regarding my credentials. I look forward to hearing from you. Thank you for your time and consideration.
Trình độ học vấn / chuyên môn Mô tả về quá trình học vấn/chuyên môn của bạn education

Trình độ học vấn / chuyên môn

ABMS university Switzeland

Hotel and hospitality management-bachelor - Đại học

2012 → 2016

Bachelor

Vinh University

English bachelor - Đại học

1998 → 2002

Bachelor
Kỹ năng Mô tả những kỹ năng và kinh nghiệm của bạn experience Able to work under high pressure Willing to take any work challenge in order to improve my job in the future Knowledge of computer accounting programs Possess computer skills in Word, Excel, PowerPoint and hotel software like – Opera, Optii, Hot SOS, FCS. Knowledge of room division operation
Able to read and write to facilitate the communication process Experienced of setting up pre-opening hotels.

Kỹ năng

Able to work under high pressure Willing to take any work challenge in order to improve my job in the future Knowledge of computer accounting programs Possess computer skills in Word, Excel, PowerPoint and hotel software like – Opera, Optii, Hot SOS, FCS. Knowledge of room division operation
Able to read and write to facilitate the communication process Experienced of setting up pre-opening hotels.
Kinh nghiệm làm việc Mô tả kinh nghiệm làm việc experience

Kinh nghiệm làm việc

Room Attendant - Al Sondos Suite by Le Meridian

12/2002 → 4/2005 (2 năm 4 tháng )

Dubai - United Arab Emirates

• Respond quickly to requests from guests and other departments• Dust, buff, and get rid of marks from walls and furnishings• Empty trash, dirty linen, and room service items• Ensure that all appliances are present in the room and in functioning order• Fill cart with supplies and carry cart to assigned area• Straighten desk items, furnishings, and appliances• Vacuum carpets and carry out floor care duties• Restore guest amenities and supplies in rooms• Replace unclean linens and terry with clean items

Guest Relation Officer - Jumeirah Beach Hotel

8/2005 → 12/2007 (2 năm 3 tháng )

Dubai - United Arab Emirates

• Handled VIP amenities and arrivals, messaging and guest relations. • Received and handled guests' complaints and coordinated with Duty Manager to resolve issues. • Ensured room availability to maximize occupancy. • Identified opportunities to upgrade customer service with latest technology.

Housekeeping Supervisor - Grand Hyatt Macau

9/2009 → 12/2012 (3 năm 2 tháng )

Macau-China

• Holding meetings with Housekeeping staffs to discuss their job functions. • Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas. • Approaching guests in an attentive, friendly, courteous and service-oriented manner. • Making sure that all Guest Rooms have appropriate supplies and linens in them. • Maintaining guest confidentiality at all times. • Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas. • Supervising the disposal of trash and waste. • Directing housekeeping staff to ensure a high standard of cleanliness in all public areas. • Delegating work to meet business objectives and goals. • Maintaining a high standard of personal appearance and grooming. • Vacuuming carpets and mopping and sweeping tile floors. • Training up new housekeeping staff. • Maintaining an inventory of guest room and housekeeping supplies. • Complying with all health and safety standards. • Maintaining key control.

Assisstant Manager of Rooms - Grand Hyatt Macau

1/2013 → 5/2015 (2 năm 3 tháng )

Macau-China

• Direct the work assignments of supervisory and non-supervisory personnel. • Identify training needs and ensure that departmental training plans are successfully implemented. • Responsible for personnel matters such as interviewing, evaluating and counseling. • Establish and maintain effective employee relations. • Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired. • Ensure good interdepartmental communication, network and teamwork. • Inform other departments of housekeeping matters that concern them, particularly, Engineering Department and Front Office Department. • Attend daily communication meetings and weekly housekeeping meetings. • Act and follow-up on all decisions, departmental meetings, program. • Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. • Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell. • Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings. • Monitor housekeeping personnel to ensure that rooms receive proper attention and are maintained to the proper standard. • To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests. • To daily spot check vacant, occupied and out of order rooms and report findings. • To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the housekeeping team and ensure such schedules and requests are followed. • Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to General Manager or EAM. • Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel. • Monitor and control housekeeping tasks, such as monthly inventory, lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.

Executive Housekeeper - Sunrise Hội An Resort

7/2015 → 2/2016 (7 tháng )

Hội An, Quang Nam Province, Vietnam

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Daily supervision of the housekeeping staff, including the day, event and post-event crews. • Daily supervision of the grounds keeping staff, including the day, event and post-event crews. • Purchase, re-order and maintain housekeeping supplies and inventory. • Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena. • Recruit, schedule and train all new housekeeping staff members. • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. • Uphold the highest standards of cleanliness, safety, and conduct knowledge of OSHA and safety standards within Housekeeping department. • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment

Executive housekeeper - Vinpearl Nha Trang Resort, Vinpearl Phu Quoc Ocean Resort and Villas, Vinpearl Phu Quoc Paradise Resort and Villas

4/2016 → 5/2017 (1 năm )

Việt Nam

• Supervised housekeeping including hiring, performance assessments, training and development • Set up for three properties’ pre-opening • Maintained efficiency and labor cost goals • Ensured quality services are rendered in meeting guest requirements • Scheduled staff in keeping with labor standards and forecasted tenure\ • Enforced policies and procedures • Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms • Enforced set procedures for the acceptance, safety, and return on guest lost and found items • Helped in development of the yearly budget • Monitored performance against plan • Maintained room quality derived from hotel objectives

Senior Housekeeping Manager - Intercontinental Phu Quoc Long Beach Resort

8/2017 → 9/2018 (1 năm 1 tháng )

Phú Quốc, tỉnh Kiên Giang, Việt Nam

• Set up pre-opening hotel • Enhances company posture on EEO by making good faith effort to recruit, select, develop and retain protected class employees. • Reorganize employee scheduling procedure by introducing a system that works with available time sheet data and assigns work hours dynamically • Seeks out new methods and principles, and incorporates them into existing Housekeeping practices • Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times. • Attends and participates in Strategic Unit Management Team meetings. • Coordinates Housekeeping/Laundry services and activities with other related units • Evaluates safe work practices in job performance reviews. • Attain Best Employee award following exceptional cleaning and maintenance work practices • Oversee performance of housekeeping staff • Ensure maintenance and cleanliness of the hotel on a continuous basis • Lead and direct housekeeping operations • Ensure appropriate and safe use of chemicals and cleaning supplies • Participates in continuing education opportunities for personal growth and development. • Performs other job duties and projects as directed • Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of resident areas and rooms for sanitation, order, safety and proper performance of assigned duties.

Independent Consultant Director of Hospitality - Al Sariya Hospitality

9/2018 → 2/2019 (5 tháng )

Vietnam

Determine, develop and deliver innovative strategies and tools to target new and current clients. Initiate and center team efforts to gather, analyze and interpret data and formulate recommendations and conclusions. Ensure resources leverage by coordinating with staff scheduling and project planning. Develop solutions for complex client situations to ensure meeting of goals and objectives and deliver results on time. Perform client interviews on analysis and interpretation of data. Engage in practice management such as tools, methodologies, people development and proposals. Render quality control for engagement team’s work. Report on final client status and present to engagement staff to demonstrate factual material command. Expand and identify current and new business projects by strengthening client relationships. Develop and review staff performance such as mentoring and recruiting staff. Communicate with all client management levels Measure project progress, client benefits and budget expectations through proprietary tracking tools. Handle routine relationships.
Mong muốn về công việc Hãy nói cho nhà tuyển dụng biết những mong muốn của bạn về môi trường làm việc, vị trí công việc, địa điểm, thời gian và thu nhập... content2 Head of department above, can work in different locations, salary can be negotiated

Mong muốn về công việc

Head of department above, can work in different locations, salary can be negotiated

Đánh giá profile

ĐÁNH GIÁ