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Nguyễn Thị Ngọc Phúc

Nguyễn Thị Ngọc Phúc

Hồ sơ 5 sao bạc 2184 Lượt xem hồ sơ

Nữ, 17/11/1993, 30 tuổi

92/28A Thanh My Loi, Thanh My loi Ward, District 2

Cập nhật: 17/12/2019

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC, Nước ngoài
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao

Giới thiệu bản thân

To develop & advance my knowledge and skills to be professionalized and specialized in the customer service industry in my future career.

Trình độ học vấn chuyên môn

Ho Chi Minh City University of Technology

Bussiness Management - Cao đẳng

2011 → 2014

Kĩ năng

Tin học văn phòng
English
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Teamwork
Giao tiếp

Kinh nghiệm làm việc

Receptionist tại New World Saigon Hotel

5/2016 → 8/2016 (3 tháng)

Ho Chi Minh City, Vietnam

- Handle the guest’s check-in and check-out in a professional manner - Take care of guest’s complaints or problems - Be in charge of all duties relating to Front Office and Cashier (Opera System) - Do the room up-selling to every guest to maximize hotel revenue

Building Service supervisor tại Phu My Hung Development Corporation

7/2018 → 11/2019 (1 năm 4 tháng)

Ho Chi Minh City, Vietnam

- Supervise, manage the service to meet the requirement of manner and standard at building: receptionist, sanitation, security, maintenance, landscape... - Organize training course about fire prevention and fire fighting, procedures... at building and schedule training course for cleaners about new methods and knowledge to upgrade cleaning skills by experts. - Supervise, monitor and report the problems and damage of common property at building - Report weekly/monthly all incidents, results to Property Manager - Contact and supervise contractors working at building to ensure the contractor comply with building regulations -Take care of residents, solving problems and complaints from residents

Server tại Highlands Coffee

7/2012 → 4/2014 (1 năm 9 tháng)

Ho Chi Minh City, Vietnam

- Support & assist to manager to lead a shift - Make schedule for staff - Solve all problem from customers - Take care of customer service(customer’s orders, implement the orders & serving - Communicate and introduce to customer about company products to push sales as well as respond to customer’s questions or any comments - Work as a cashier and salesman - Do purchase order

Customer Service Executive tại Crescent Mall – Savills

12/2014 → 1/2016 (1 năm 1 tháng)

Hồ Chí Minh

- Support manager to receive and resolve complaints from shopping customers as well as tenants in the shopping center. - Report daily /monthly/quarterly incidents and activities at the center to the management. - Supervise the quality of sanitation and security services to ensure the manners and quality of the center. - Coordinate with related departments to solve problems such as: lost and found, missing children… - Support marketing team in implementation of customer relations programmes and promotion campaigns. - Implement and introduce the promotion to target customers, then do the promotion tracking report to marketing manager. - Act as primary resource for visitors to Crescent Mall seeking information or assistant.

Front Office Supervisor tại Paragon Saigon Hotel

9/2016 → 5/2018 (1 năm 7 tháng)

Hồ Chí Minh, Việt Nam

- Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, service quality - Follow check-in/check-out procedure to ensure an optimal level of service and hospitality is provided to the guests - Take responsibility in the absence of the Front Office Manager - Control cash transactions at front desk and check billing instructions are correctly updated - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and service quality - Assist all departments in serving the guests during high occupancy period - Train the work of resolving issues/problems and coach and counsel the front desk team members to ensure the quality of operation.

Mong muốn về công việc

To develop & advance my knowledge and skills to be professionalized and specialized in the hospitality industry.

Giải thưởng

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