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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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Liên hệ thành công | 1 | 09:21 28/03/2019 |
Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
Thỏa thuận
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ho Chi Minh City University of Technology
Bussiness Management - Cao đẳng
2011 → 2014
Kĩ năng
Tin học văn phòng | |
English | |
Lắng nghe và xử lý tình huống | |
Giải quyết phàn nàn | |
Teamwork | |
Giao tiếp |
Kinh nghiệm làm việc
Receptionist tại New World Saigon Hotel
5/2016 → 8/2016 (3 tháng)
Ho Chi Minh City, Vietnam
- Handle the guest’s check-in and check-out in a professional manner - Take care of guest’s complaints or problems - Be in charge of all duties relating to Front Office and Cashier (Opera System) - Do the room up-selling to every guest to maximize hotel revenue
Building Service supervisor tại Phu My Hung Development Corporation
7/2018 → 11/2019 (1 năm 4 tháng)
Ho Chi Minh City, Vietnam
- Supervise, manage the service to meet the requirement of manner and standard at building: receptionist, sanitation, security, maintenance, landscape... - Organize training course about fire prevention and fire fighting, procedures... at building and schedule training course for cleaners about new methods and knowledge to upgrade cleaning skills by experts. - Supervise, monitor and report the problems and damage of common property at building - Report weekly/monthly all incidents, results to Property Manager - Contact and supervise contractors working at building to ensure the contractor comply with building regulations -Take care of residents, solving problems and complaints from residents
Server tại Highlands Coffee
7/2012 → 4/2014 (1 năm 9 tháng)
Ho Chi Minh City, Vietnam
- Support & assist to manager to lead a shift - Make schedule for staff - Solve all problem from customers - Take care of customer service(customer’s orders, implement the orders & serving - Communicate and introduce to customer about company products to push sales as well as respond to customer’s questions or any comments - Work as a cashier and salesman - Do purchase order
Customer Service Executive tại Crescent Mall – Savills
12/2014 → 1/2016 (1 năm 1 tháng)
Hồ Chí Minh
- Support manager to receive and resolve complaints from shopping customers as well as tenants in the shopping center. - Report daily /monthly/quarterly incidents and activities at the center to the management. - Supervise the quality of sanitation and security services to ensure the manners and quality of the center. - Coordinate with related departments to solve problems such as: lost and found, missing children… - Support marketing team in implementation of customer relations programmes and promotion campaigns. - Implement and introduce the promotion to target customers, then do the promotion tracking report to marketing manager. - Act as primary resource for visitors to Crescent Mall seeking information or assistant.
Front Office Supervisor tại Paragon Saigon Hotel
9/2016 → 5/2018 (1 năm 7 tháng)
Hồ Chí Minh, Việt Nam
- Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, service quality - Follow check-in/check-out procedure to ensure an optimal level of service and hospitality is provided to the guests - Take responsibility in the absence of the Front Office Manager - Control cash transactions at front desk and check billing instructions are correctly updated - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and service quality - Assist all departments in serving the guests during high occupancy period - Train the work of resolving issues/problems and coach and counsel the front desk team members to ensure the quality of operation.