Graduated from Agriculture and Forestry University, Ho Chi Minh City Bachelor of Business Administration

- The ability to adapt to different guests, always friendly and professional. - Spoken communication skill in English is good. - Strong customer service skills. - Patience and tact. - The ability to stay calm under pressure and look after several things at once. - Good at Word, Excel, PowerPoint. - Sense of responsibility, carefulness in all the works done are my greatest strengths.

* From April, 2014 to June 2016: PARKROYAL Saigon Hotel managed by Pan Pacific Group Senior Receptionist - Managing room bookings also known as reservations and deal with requests that guests make during their stay. - Completing procedures when guest arrive and leave. - Answering question about what the hotel offers and the surrounding area. - Preparing bills and taking payments. - Being friendly and professional at all times, deal with complaints, guest’s request. - As a seller, selling products of the hotel-selling rooms to make high turnover. - Completing cashier shift supply checklist and make guaranty between billing instructions and all expected departure guest are correction * From July, 2013 to February, 2014: Branch of the Saigontourist Holding Company- Oscar Saigon Hotel Receptionist - Completing guest check-in and check-out procedures. - Choosing rooms and handing out keys. - Being friendly and professional at all times, solve any complaints. - Dealing with bookings by phone or face to face. - Introducing and directing some famous places. - Dealing with special requests from guests like: booking theatre tickets, booking restaurant, other sevice. - Preparing bills and taking payments. - Completing cashier shift supply checklist

I always try to learn more, follow to the end with patience is excellent manager in the future