B.A. in Italian Language – Tourism Orientation.

Acquired a strong foundational knowledge in cultural studies, tourism operation procedures.
Multicultural Communication Advantage: The rigorous study of the Italian language has honed my ability to rapidly acquire new languages and deeply understand the nuanced needs and expectations of international clientele, providing a distinct advantage in a global working environment.

Cultural & Market Insight: Developed insight into worldwide culture and lifestyle, which is invaluable for effectively communicating and serving a diverse international customer base.

Core Responsibility:
- Revenue Generation: Held primary responsibility for sales execution in English-speaking inbound tourism market.
- Consulting & Sales Luxury Itinerary Design: Expertly designed and consulted on bespoke travel programs, meticulously tailoring experiences to meet the specific needs and high expectations of clientele.

- Client Management & Service Quality: End-to-End Customer Care: Managing, overseeing and resolving customer requests promptly from the initial consultation phase through the post-tour follow-up.

- Operational Collaboration:Collaborated closely with the Tour Operations Department to ensure seamless service delivery and quality assurance, resulting in a superior overall customer experience.