An An Hotel

Receptionist

40 Bui Vien St, Dist 1, HCMC

1 / 2012

1 / 2014

Welcome guests at lobby, support colleague check in and check out based on Homis hotel management software
Receive and reply calls, email for reservation
Take cares guest in house, help and solve customer's request and problems Track daily room status and revenue to report manager.

Sheraton Saigon Hotels & Towers

Room Attendant

88 Đong Khoi St, Dist 1, HCMC

1 / 2014

1 / 2016

Clean and makes up occupied rooms according to hotel standards by performing such daily activities.
Check flowers in guest room and corridor, water and call for changing if it’s
necessary.
Clean hallways including elevator lobbies.
Accomplishes and submits room assignment report daily to supervisor.
Report and turns over lost and found articles to supervisor or order taker.
Perform duties common to all rank and file and non-supervisory personnel and other duties as maybe assigned.

Long Beach Food

Sale Supervisor

124 Tran Hung Dao St, Phu Quoc Kien Giang

3 / 2016

7 / 2018

Get deep knowledge of all products about their origin, effect and expiry.
Make roster, train and support staff as they were busy and crowded.
Supervise employee's attitude, behavior and working time.
Follow up and check daily expiry, quality, slow and damaged goods on shelf and software to report and order timely to manager.
Coordinate to store keeper and accountant for inventory goods at the end of month.
Strive for reach the quarterly target.
Be representative for manager, to sign approval the absence of employee and discounted bills for customers based on promotions.
Always check and remind staff to take care and keep cleaning of goods area during work shift.
Join the meeting and report monthly sale situation.
Other tasks were assigned by manager.

Golden Central Saigon Hotel

Housekeeping supervisor

140 Ly Tu Trong St, Dist 1, HCMC

9 / 2018

10 / 2020

Ensure that room attendants meet the standard and process of making room.
Follow up, support and train them.
Work closely with the Front Office department regarding guest room status; with engineering department to block rooms as necessary for maintenance with IT team to handle problems of tivi, wifi and telephone; with Laundry Team to ensure timely delivery of guest laundry and special instruction from guests are followed through.
Manage and keep record of master key in accordance to policies and procedures when assigned.
Obtain and follow up handover work from previous shift.
Handle as appropriate, all guests' requests.
Ensure the cleanliness and tidiness of work areas and corridors.
Report and handle all Lost & Found items as per Hotel "Lost & Found" policy.
Ensure that special request rooms and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Coffee Shop & Shopee Food Online

Mananger

2 Vuong Van Huong St, An Lac Ward, HCMC

1 / 2022

9 / 2025

Took the birth then opened and managed the coffee shop and shopee food online at home.

Nguyễn Văn Phong

Cửa Hàng Trưởng

Long Beach Food

phong.lbf@gmail.com

0942183683

Nguyễn Văn Niềm

Quản Lý Buồng Phòng

Golden Central Saigon Hotel

niemtiengiang@gmail.com

0939306090