Hoa Sen university

Hotel Management

Đại học

M Hotel Saigon

Captain

Ton That Thiep street, District 1

Led service team to ensure operational excellence. Mentored junior staff and maintained high guest satisfaction scores.

Hyatt Regency Tamaya Resort and Spa

Professional Exchange Program

New Mexico, USA

Supported restaurant operations, focusing on cross-department communication, guest relations, and service standards.

Terraza Cubana - La Casa Del Habano HCMC

Supervisor

Hai Ba Trung street, District 1

Supervised daily operations and trained 14 FOH staff in service etiquette, product knowledge, and body language. Coordinated with sommeliers and hosts to execute premium cigar events and product showcases.

Ima Lounge - Wagyu Dining Lounge

Senior Supervisor

Ton That Thiep street, District 1

Oversaw all FOH operations with monthly revenue of ~1.2B VND. Built customized SOPs aligned with concept identity. Led and coached 12 staff to enhance sales communication, guest engagement, and service quality.

Quan Tea - Tea Omakase & Vegetarian Cuisine

FOH Trainer

Cove Residence, Empire City

Collaborated with ownership to design an integrated guest journey and sensory SOP for tea omakase experiences. Trained 8 FOH staff across Omakase and A la Carte models, improving personalized service consistency.