Ninh Binh Hidden Charm Hotel & Resort

Assistant General Manager

Ninh Thắng Hoa Lư

11 / 2015

11 / 2025

Assistant General Manager
Ninh Binh Hidden Charm Hotel & Resort (4-star, 100 rooms)
2022 – Present
• - Oversee daily operations across Front Office, Housekeeping, F&B and other departments with a team of 90 employees.
• - Implemented service quality programs resulting in Tripadvisor Travelers’ Choice Award, ranking the hotel among the Top 10% worldwide and maintaining No.1 position in Ninh Binh.
• - Support the General Manager in budgeting, forecasting, and cost control.
• Communicated and collaborated with internal departments and external partners including service providers, contractors, and regulatory authorities.
• - Lead and coach department heads, ensuring performance evaluation, motivation, and consistent training.
• - Act as Duty Manager in the absence of the General Manager, handling guest and operational decisions.
Front Office Manager
Dragon Sea Hotel & Dragon Style Hotel, Thanh Hoa (4-star, total 300 rooms)
2021 – 2022
• - Managed Front Office operations for two properties during the COVID-19 period.
• - Supervised guest experience standards, ensuring operational consistency across both hotels.
• - Coordinated with management on cost control and staff optimization during reduced occupancy.
Duty Manager / Front Office Manager
Ninh Binh Hidden Charm Hotel & Resort (4-star, 100 rooms)
2015 – 2021
• - Planned, organized, and supervised Front Office operations, ensuring efficient guest service and team productivity.
• - Trained and developed a 18-person FO team, achieving consistent improvement in guest satisfaction scores.
• - Assisted in Sales & Marketing initiatives to drive occupancy and ADR growth.
• - Reported directly to the owner on daily operations, staffing, and guest relations.