Ha Noi Center Silk Premium Hotel & Spa

Front Office Manager

22 Chan Cam , Hang Trong , Ha Noi

Front Office Manager
4-Star Boutique Hotels – Old Quarter, Hanoi
Locations: 16 Chan Cam Street & 22 Chan Cam Street
Duration: 1.5 years

Managed and supervised two 4-star boutique hotel properties located in Hanoi Old Quarter.

Successfully maintained high guest satisfaction scores on Booking.com:

16 Chan Cam: 9.2+

22 Chan Cam: 9.4+

Fully responsible for room revenue management and upselling of hotel services, including:

Tours & travel services

Spa services

Airport transfer services

Actively managed OTA and Travel Agent (TA) channels (Booking.com, Agoda, Expedia, etc.) to increase occupancy and overall revenue.

Implemented service quality standards to ensure consistent 4-star service excellence and improved guest experience.

Handled guest feedback and complaints professionally to protect hotel reputation and online ratings.

Led and managed Front Office team: recruitment, training, scheduling, performance evaluation, and staff motivation.

Worked closely with other departments to ensure smooth daily operations and achievement of business targets.

• Swiss-Belhotel Hanoi

Front Office Manager

19 Duy Tan , Cau Giay , Ha Noi

Front Office Manager
Swiss-Belhotel International – 5-Star International Hotel Brand

Managed and led the Front Office Department at Swiss-Belhotel International, a globally recognized 5-star hotel brand with 150+ properties worldwide.
Ensured smooth and efficient check-in and check-out processes, maintaining brand standards and high guest satisfaction at all times.

Took full responsibility for room revenue performance, including upselling strategies and daily operational control.

Actively monitored and responded to guest feedback and online reviews, protecting and enhancing the hotel’s brand reputation.

Handled guest complaints professionally with a strong service recovery approach, significantly reducing negative guest feedback.

Developed and implemented service quality improvement strategies, supported by regular performance reports and analysis.

Worked closely with all operational departments to ensure seamless daily operations and achieve high efficiency and business results.

One And Only The Palm Hotel And Resort

Bellman & Concierge

Palm Jumera Dubai UAE

Bellman & Concierge
One&Only The Palm Resort – Dubai
(One of the top luxury resorts in Dubai)

Worked as Bellman and Concierge at One&Only The Palm, one of the top luxury 5-star resorts in Dubai.

Accumulated nearly 5 years of experience in luxury hotel and resort operations in Dubai.

Delivered exceptional guest service by providing personalized assistance and memorable guest experiences in line with luxury hospitality standards.

Maintained a positive, professional, and friendly attitude, ensuring all assigned tasks were completed efficiently and to the highest standards.

Actively supported guests with luggage handling, transportation arrangements, local recommendations, and concierge services.

Consistently demonstrated strong teamwork skills, being cheerful, approachable, and cooperative with colleagues and guests.

Viewed this role as a key period for personal and professional development, continuously learning new skills and improving service knowledge.

Developed strong discipline, service mindset, and cultural awareness while working in a high-end international environment

20 Hotel

Customer Service Executive .

93A Đội Cấn Ba Đình Hà Nội

Extensive experience in customer service operations, ensuring high levels of guest satisfaction.

Strong skills in problem-solving and complaint handling, providing effective solutions and positive service recovery.

Proven ability in selling tours and upselling additional services to increase overall company revenue.
Actively identified customer needs and recommended suitable services to maximize service value and revenue growth.

L7 WEST LAKE HANOI by LOTTE HOTELS

Bell captain

Ngõ 683 Đ. Lạc Long Quân, phường, Tây Hồ, Hà Nội

Bell Captain

Served as Bell Captain, responsible for coordinating and supervising a Bell team of 10 staff members to ensure smooth daily operations.

Managed luggage handling services and transportation arrangements (car bookings, airport transfers) for hotel guests.

Ensured a warm and professional welcome experience for all arriving guests, reflecting luxury service standards.

Led the team to consistently deliver exceptional guest experiences and the highest level of service quality.