As you can see from the enclosed curriculum vitae, I have more than 6-year experiences working as a front office and sales online at 4 star hotel as well. I graduated the Degree of Bachelor majoring in Travel Business & Hotel/Restaurant Management from Ho Chi Minh University of Industrial Technology in 2008. I have been working in a four-star hotel to date. So, I have the ability of using English in working place well.

Cao Đẳng

The experience at work as well as organizing outside activities has improved my ability to communicate effectively with everybody. It also taught me the important of listening, supporting and respecting the others With a good behavior and a sense of responsibility, carefulness in all works done, I hope that my application will be considered. And, hopefully, I could become a member in your company

• Understand and organize the work in a restaurant. Organizing outside events, weddings, conferences, procedures for checkin-checkout, car reservations, find tickets for guests make a reservation request. • Working as a Receptionist, exposure and customer service. • Knowledge of computer, phone, as well as other assets that the customer pledge, daily report. • Resolve customer complaints, complete the work on assigned. • Convey the instructions of the Director. • Responsible for checking food input from input to processing. • Management system, ration management software. • Payment documents with the Accounting department. • Bringing ideas to design samples according to the brand. • Search Working with our partners, service providers. • Coordinate with other departments according to job requirements. • Maintain relationships with old customers and find new customers. • Receive other types of documents. Sorting and transfer documents and papers to the relevant departments. • Check, storage management records and documents of the Company. • Operational management of the center to ensure stable operation center. • Control and ensure the goods to the center and is responsible for the weekly inventory numbers. • Training for team leaders and service personnel - personnel costs table weekly. • Resolve any problems occur with customer complaints, accidents, incidents ... • Contact and coordinate with the Marketing department, Human Resources and Accounting to perform tasks related to the operation of such centers: Programs, events, recruitment support ... • Responsible for coordinating, and working with the department in call center aims to find a way to improve service quality through the criteria for evaluating the quality of the partners. • Responsible for the management and coordination with other parts in the call center for advanced training and professional skills for the operator. • Looking for potential customer and potential market. • Sales of online and sales of travel agency

- Front Office Manager - Sales Manager - Guest Relation Manager - Sales Admin - Document Controler