Đại học Mở TPHCM

Tài chính ngân hàng

Đại học

2009

2013

➢ Bachelor of Finance and Banking, HCMC Open University, VietNam (2009 - 2013)
➢ Student Scholarship (2009,2010,2011)
➢ Associate of Finance and banking (GPA: 7.3)
➢ IELTS certificate (5.5)
➢ TOEIC (770)
➢ Certificate of Import-Export document (certified by UEH-2025)

Nitto Denko Tape Material Company

Payable Accountant

Binh Duong city, VietNam

1 / 2026

8 / 2026

Manage inventory data (follow up and reconcile monthly)
Handle payment tasks and follow up business costs, in charge of the tax declaration process.
Ensure to update data promptly and recording business cost timely
Ensure to support Contract management, internal budget plan

FECredit Finance company – VPbank FC

Loan Management Specialist

District 4, HCMC, VietNam

9 / 2015

4 / 2018

Manage and control data (principal, interest, tenor, fee of loan credit), in charge of revelance issues on Loan management system.
Perform to process a high volume of transactions accurately and maintain to provide best
service for clients.
In charge of feedback and resolve related issues and support for improvements.

Bayview Technology Co Ltd

Customer Service Specialist

Makati city, Philippines

5 / 2018

4 / 2021

Handle multiples of tasks to resolve client concerns, support internal teams to provide the
outstanding service.
Perform high performance and ensure all workflows work smoothly and effectively.
Provide ideas for improvements, optimize the process and contribute to procedure.

TikTok Technology Co Ltd;

Quality Assurance Specialist

Ho Chi Minh branch (Hybrid)

9 / 2021

10 / 2022

Serve monitor short video content and ensure the system safety, participate in the development of quality inspection standards and continuously optimize the process and system platform.
Perform the high accuracy performance (quality 85% and productivity 75case/hour) meet up with KPI target.
Review and moderate data align with regulations
Detect system issues and escalate timely

Cognizant Technology Solutions Philippines

Senior Process Executive

Manila, Philippines

12 / 2022

6 / 2024

Handling creator issues and ensuring that all related concerns are resolved (monetization, channel performance, payment issue..) align with policy.
Serving and handling issues efficiently, escalating to the Google team timely and update partner promptly
Specifically provides technical support by chat, email; ensuring to provide the appropriate
resolution to the creator.
Commit to achieve KPI targets and enhance quality of service continuously (resolved customer
inquiries with 90% satisfaction rate, reduce response time less than 20%)

Lazada Vietnam Co Ltd (Recess Vietnam)

Escalation Management Association

Ho Chi Minh Branch, VietNam

10 / 2024

12 / 2026

Handle tasks of Escalation management, tackle the complaints by clients through multiple
channels (social channel, C-level, internal inquires, third-party request)
Be responsible for task managements, quality of services, ensuring high-level service
Resolve high-risk escalations, driving down the frictions, commit with SLA targets/SOP
Deep analyze data of top complex problems, contribute to internal framework