GADT Travel

Inbound Tour Sales( India Market )

Thanh Xuan, Hanoi

8 / 2026

11 / 2026

Handled customer leads and provided consultation, designing customized tour itineraries based on client requirements
Prepared tour quotations and managed cost calculation and financial settlement for each tour
Monitored and supported customers throughout the tour to ensure a smooth experience
Coordinated with suppliers to arrange services including hotels, transportation, and dining

Lalago Travel

Customer Service Intern - Partime

Dai Mo, Nam Tu Liem, Hanoi

4 / 2024

5 / 2025

Received booking requests for rooms and tours from customers and updated information into the system for the Sales team to provide consultation
Supported the Sales team in connecting with customers
Handled and assisted in resolving customer complaints and inquiries
Conducted weekly follow-ups with checked-in customers to gather feedback and reported to relevant departments
Monitored and evaluated customer feedback for each Sales staff to support monthly performance assessment

Red Coral Indian Halal Halong Restaurent

Service Staff

Bai Chay, Ha Long, Quang Ninh

7 / 2022

11 / 2022

Provided consultation and delivered the best dining experience for customers
Assisted customers by answering questions about menu items
Served food to international guests (Indian, Malaysian, Indonesian, Pakistani)
Handled buffet setup and service for tour groups
Designed set menus tailored to different customer segments (cruise tours, travel agencies)
Managed social media page and updated information on the website