• Managed Front Office activities and guest services.
• Supported check-in, check-out and guest relations.

• Delivered guest service operations and guest experience support.
• Managed reservations, operator and cashier responsibilities.
• Ensured smooth communication across departments.

• Supervised Front Desk operations and maintained smooth guest experience.
• Managed complaint handling and issue resolution.
• Supported training and operational consistency.
• Coordinated daily shift execution.

Managed Front Office operations for a 60-room property and supervised a team of 3–4 associates.

Key Responsibilities:
• Led daily Front Office operations to ensure service quality and operational efficiency.
• Managed scheduling, attendance tracking and manpower allocation.
• Participated in recruitment, onboarding and performance coaching.
• Supported pre-opening and operational readiness activities.
• Developed and adapted SOPs based on operational requirements.
• Conducted cross-training to improve team flexibility.
• Handled complaint escalation and service recovery independently.
• Coordinated with Housekeeping, Engineering and related departments.
• Responded to operational incidents and maintained service continuity.
• Performed Night Audit and maintained reporting accuracy.

Key Achievement:
• Achieved 15 positive guest reviews across Google and OTA platforms within one week through service quality initiatives.