Grand Hotel Dulac Saigon

Receptionist

Ho Chi Minh City

5 / 2025

4 / 2026

-Check in-check out for guests with Smile system.
-Arrange transportation and fast track service for guests from International Airport to our hotel and the other way round.
-Introduce guest with popular locations around Ho Chi Minh City, exploit guest's traveling plan so front office can assist them with their schedule whenever they need.
-Tailoring guest experiences by coordinating special requests for birthdays, honeymoons, and anniversaries to ensure maximum satisfaction.
-Assisting Housekeeping with their room inspection, making sure everything is clean and tidy before guest can check-in.
-Prepare Breakfast and coffee takeaway for early check out guests.
-Handling Feedback from guest when checking out.
-Ensuring that guests or visitors receive excellent customer service and satisfaction before leaving our hotel.
-Leading guests to their room after check-in, introducing our hotel amenities and outlet's operating hours.
-Responsible for ensuring that the front desk operates smoothly and meets quality standards set by the CEO.
-Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures.
-Create reservations, assist the customers with their online bookings.
-Work in night shifts, ensuring security and handling late night requests.
-Work with the sales department, arranging rooms for guest.
-Handling Non-refund transactions.

SOKO

Receptionist

Ho Chi Minh City

9 / 2024

4 / 2025

-Handling hotline, contacting guests and making reservations.
-Making tea for guests, showing guest around the restaurant.
-Responsible for ensuring that the tea lounge operates efficiently and meets quality standards set by the organization.
-Ensuring that guests or visitors receive excellent customer service.

Aharooms Internet

Ecommerce Executive - Ecommerce Supervisor

Ho Chi Minh City

7 / 2022

7 / 2024

-Manage daily operations on OTA platforms, including updating rates, availability, and content (photos, descriptions, amenities) of our hotels.
-Monitor sales performance across different OTA channels to optimize pricing and increase income.
-Develop and apply promotional campaigns on OTAs to attract bookings.
-Work with marketing and revenue management teams to ensure competitive pricing.
-Build and maintain relationships with OTA account managers and partners.
-Handle guest inquiries or complaints received through OTA channels professionally and promptly.
-Stay updated with OTA trends, new tools, and best practices to improve the online presence and booking conversion rates.

Liberty Central Saigon Centre Hotel

Front Office Agent

Ho Chi Minh City

6 / 2019

5 / 2022

-Operate with Smile PMS.
-Check in-check out for guests.
-Supervise front desk staff, including receptionists, concierge. This involves scheduling, training, and performance management.
-Ensuring that guests or visitors receive excellent customer service.
-Conduct training sessions for new front desk staff.
-Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization.
-Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures.
-Create reservations, assist the customers with their online bookings.
-Work in night shifts, ensuring security and handling late night requests.
-Work with the sales department, arranging rooms for guest.
-Making payment for the customers, make sure the guests are satisfied with our services.
-Handling online transactions, create invoices and send it to the customers under their requests.