TOTOBOOKING VIETNAM (Korean Inbound)

English Speaking Tour Operator

17th Floor, Gemma Hotel, 183 Vo Van Kiet street, An Hai Ward, Da Nang, Viet Nam

11 / 2019

6 / 2026

- Managed and maintained strong relationships with a wide network of suppliers, including hotels, golf courses, restaurants, spas and transportation providers to update service information/rates on the company’s website
- Coordinated and processed customer bookings, ensuring the timely reservation of accommodations, golf services, transportation, tour guides, and other ground arrangements based on client requirements.
- Pre-checking services to make sure all services are well done before client's arrival
- Dealing with troubles which may happen on services
- Take part in co-ordination programs with agents, hotels and other suppliers
- Managed tour operating funds for guides
- Work closely with the Accounting Department to ensure accurate and timely payments to suppliers, contributing to smooth financial and operational processes

SANOUVA DANANG HOTEL

Assistant Spa Manager

68 Phan Chau Trinh Street, Hai Chau District, Da Nang City, Vietnam

7 / 2015

9 / 2019

- Making appointment and give suitable service recommendations by email, directly at spa, phone call (using SMILE)
- Increase spa revenue with upselling
- Recruit, interview and training receptionist & therapist
- Making working schedule weekly for all staffs based on occupancy (number of rooms ncluding free spa voucher) and scheduled appointments
- Conduct checks on both treatment rooms and other areas of the spa to ensure it's clean, tidy and make sure all the facilities still well operate
- Control the stock and inventory for spa products
- Cashier and make monthly & daily report