Premier Havana Nha Trang

Guest Relations Manager cum Duty Manager

38 Trần Phú, Nha Trang, Khánh Hòa

7 / 2025

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-Resolving all room and service issues during shifts promptly
to protect guest satisfaction.
-Enhanced guest satisfaction scores on Google, Tripadvisor,
OTA (Agoda, Booking, Trip)
-Revised and restructured multiple existing procedures;
supplemented and improved departmental Standard
-Operating Procedures (SOPs).
-Introduced numerous practical initiatives that enhanced
guest experience and optimized customer engagement
approaches.
-Room Assignment & Inventory: Managing room availability
and assigning rooms strategically based on operational
status and guest needs.

Premier Havana Nha Trang

Guest Relations Executive

38 Trần Phú, Nha Trang, Khánh Hòa

1 / 2024

7 / 2025

-Compiling daily/weekly breakfast feedback for Russian,
Korean, and Chinese markets to optimize buffet menus and
food quality.
-OTA & TripAdvisor Management: Overseeing OTA and
TripAdvisor channels, promptly addressing bad reviews, and
reporting monthly metrics directly to the FOM.
-Cross-Department Coordination: Coordinating with HK &
-Engineering to audit VIP and returning guest rooms,
preventing cleanliness and technical issues.

Radisson Blu Cam Ranh

Guest Relations Supervisor

Cam Ranh - Khánh Hòa

8 / 2026

12 / 2023

-Reviewing booking notes and guest preferences in PMS to
strategically assign rooms that match specific guest needs
(views, layout, special requests).
-Supporting buggy operations during peak hours to eliminate
wait times and ensure seamless guest transport.
-Supporting buggy operations during peak hours to eliminate
wait times and ensure seamless guest transport.
-Assigning rooms based on PMS profile notes and guest
requests to guarantee full satisfaction.
-Coordinating with the Bellman team to ensure seamless
airport greetings and smooth guest arrivals.
-Assigning rooms based on PMS profile notes and guest
requests to guarantee full satisfaction.
-Coordinating with the Bellman team to ensure seamless
airport greetings and smooth guest arrivals.

Premier Village Phu Quoc

Butler/ GRO Team Leader

Mũi Ông Đội

1 / 2023

8 / 2023

-PVPQ Butler & GRO Team Leader dedicated to VIP, Korean
vlogger management, actively driving resort promotion
through collaborative YouTube video feature projects
-Reviewing past preferences (dietary, habits, special dates)
to deliver personalized, recognition-led service.
-Recording guest feedback and habits into PMS to build
long-term guest loyalty