KUNKIN LUXURY HOTEL & APARTMENT

DIRECTOR OF SALES - MARKETING

219/8 NGO TAT TO STREET, THANH MY TAY WARD, HCMC

- Developed revenue forecasts, sales plans, marketing strategies, and
action plans to achieve business targets.
- Managed departmental budgets and manpower planning in
coordination with Finance and HR.
- Monitored team performance and ensured alignment with
departmental and individual targets.
- Developed and evaluated advertising, promotional, and marketing
campaigns in line with brand standards.
- Implemented sales strategies and profit-driven programs to increase
revenue and business performance.
- Supported the development of new products, services, and market
opportunities.
- Conducted market research and data analysis to identify potential
markets and new revenue streams.
- Developed and maintained relationships with airlines, travel agencies,
corporate clients, associations, and other key partners to generate new
and repeat business.

NOVA SERVICE GROUP

TA SALES MANAGER

65 NGUYEN DU STREET, SAI GON WARD, HCMC

- Developed and implemented sales strategies for resort
accommodation and theme park ticket sales to achieve revenue and
occupancy targets. - - Managed sales channels including travel
agencies, corporate clients, tour operators, MICE
- Developed and maintained relationships with key partners to generate
new business and increase repeat customers.
- Built attractive room and ticket packages, promotions, and seasonal
sales programs to maximize revenue.
- Monitored room occupancy, ticket sales, room rates, and sales
performance to identify opportunities for revenue growth.
- Conducted market research and analyzed customer and competitor
trends to identify new business opportunities.
- Negotiated commercial terms, contracts, rates, and sales policies with
partners and key accounts.
- Coordinated with Resort Operations, Revenue, Marketing, and Finance
teams to ensure smooth execution of sales programs.
- Prepared sales forecasts, revenue reports, budgets, and performance
analysis for management.
- Managed and developed the sales team, including target setting, performance monitoring, coaching, and motivation.
- Developed new distribution channels and strategic partnerships to
expand the resort and theme park customer base.
- Ensured sales activities and promotional programs complied with
company policies and brand standards.

KUNKIN LUXURY HOTEL & APARTMENT

ASSISTANT GENERAL MANAGER

219/8 NGO TAT TO STREET, THANH MY TAY WARD, HCMC

- Developed and implemented departmental plans, action plans, and
operational strategies.
- Analyzed operational and business information to support the General
Manager and Owner in decision-making.
- Monitored facilities, equipment, service quality, and departmental
performance to ensure operational standards.
- Identified operational issues, proposed solutions, and coordinated
cross-functional teams for effective resolution.
- Controlled departmental costs and implemented cost-saving initiatives
while maintaining service quality.
- Worked closely with Finance and HR on financial analysis, cash flow,
revenue, cost control, and workforce planning.
- Implemented and monitored hotel standards, SOPs, policies, and
operational procedures.
- Continuously reviewed and improved processes, regulations, and
service standards to enhance operational efficiency.
- Escalated critical incidents and issues beyond authority to the General
Manager and provided appropriate recommendations.

KUNKIN LUXURY HOTEL & APARTMENT

SALES MANAGER

219/8 NGO TAT TO STREET, THANH MY TAY WARD, HCMC

- Developed revenue forecasts, sales plans, marketing strategies, and
action plans to achieve business targets.
- Managed departmental budgets and manpower planning in
coordination with Finance and HR.
- Monitored team performance and ensured alignment with
departmental and individual targets.
- Developed and evaluated advertising, promotional, and marketing
campaigns in line with brand standards.
- Implemented sales strategies and profit-driven programs to increase
revenue and business performance.
- Supported the development of new products, services, and market
opportunities.
- Conducted market research and data analysis to identify potential
markets and new revenue streams.
- Developed and maintained relationships with airlines, travel agencies,
corporate clients, associations, and other key partners to generate new
and repeat business.

KUNKIN LUXURY HOTEL & APARTMENT

OPERATION MANAGER

219/8 NGO TAT TO STREET, THANH MY TAY WARD, HCMC

- Managed and supervised overall hotel operations across all
departments.
- Monitored service quality, guest experience, employee performance,
and hotel facilities.
- Controlled the maintenance and upgrading of hotel assets and
equipment.
- Developed and implemented SOPs, job descriptions, and operational
standards across departments.
- Coordinated cross-departmental teams to resolve guest complaints,
operational issues, and emergency incidents effectively.
- Managed hotel workforce planning, recruitment, performance
evaluation, and employee development.
- Implemented HR policies and recommended rewards, promotions, or
disciplinary actions.
- Built and maintained a qualified workforce aligned with the hotel’s
business strategy.

KUNKIN LUXURY HOTEL & APARTMENT

FRONT OFFICE MANAGER

219/8 NGO TAT TO STREET, THANH MY TAY WARD, HCMC

- Managed daily room allocation based on guest preferences and
booking requirements.
- Supervised Front Desk operations, guest accounts, shift closing, and
adjustments.
- Monitored Front Office facilities, cleanliness, and maintenance in
coordination with relevant departments.
- Ensured high service standards and supported staff training and
performance.
- Maintained effective shift handovers and communication for smooth
operations.
- Handled Front Office administration, guest accounts, and guest follow-
ups.

SAIGON PRINCE HOTEL

ACTING AS DUTY MANAGER

63 NGUYEN HUE STREET, SAIGON WARD, HCMC

- Assist the Front Office Manager in supervising and supporting the
activities of Reception/Cashier, Concierge, Bell Captain’s Desk and
Telephone Office, Business Center following instruction from Front Office
Manager .
- Handle any guest complaints effectively and diplomatically to ensure
the ultimate satisfaction of guests.
- Co-ordinate with Security Department in the investigation of
irregularities and undesirable guests.
- Plan, direct, manage and supervise the operations, activities and
internal administration of the Telephone Office.
- Plan, maintain and also direct compilation of statistical data
concerning activities, revenue, operation expenses of the section.

SAIGON PRINCE HOTEL

RECEPTIONIST

63 NGUYEN HUE STREET, SAIGON WARD, HCMC

- Responsible for the efficient rooming of guests according to the
established procedures. Prepare and maintain records pertinent to the
guests’ stay in the hotel. Deliver exceptional guest service.
- Attend to guests’ complaints, enquires and requests, if necessary
report problems to the Manager on duty.
- Welcome guests to a warm and friendly environment while also
creating a professional first impression.
- Check guests in and out promptly, professionally and accurately.

SAIGON PRINCE HOTEL

BELLMAN

63 NGUYEN HUE STREET, SAIGON WARD, HCMC

- Meet, greet, and farewell guest in a professional, friendly manner as
specified.
- Deliver messages, parcels, packages, mails, faxes, etc to the guests’
rooms and the Management Offices.
- Report to Assistant Manager all unusual circumstances occurring in the lobby or floors.
- Ensures all work areas are clean, tidy and in order.

A&EM GROUP HOTEL

RECEPTIONIST

52 THU KHOA HUAN STREET, BEN THANH WARD, HCMC

- Complete the check-in and check-out process for guests using the
hotel systems.
- Manage, effectively and efficiently, guest requests, inquiries and
complaints.
- Maintain current knowledge of hotel products, services, pricing and
special promotional offers, as well as daily VIP and special events.
- 10/2018 I’m studied Roomie system (the new systemfor hospitality ) by
the hotel.

VIETRAVEL

TOURGUIDE

190 PASTEUR, XUAN HOA WARD, HCMC

- Demonstrated at the point of travel and on the means of transport.
- Organizational skills, organizing events.
- Resolve situations during the implementation of tourism programs.
- Performing operations of payment, office, transaction, guide,
consultants for tourists.

SAIGONTOURIST

TOURGUIDE

1 NGUYEN CHI THANH STREET, AN DONG WARD, HCMC

- Demonstrated at the point of travel and on the means of transport.
- Organizational skills, organizing events.
- Resolve situations during the implementation of tourism programs.
- Performing operations of payment, office, transaction guide,
consultants for tourists.