Tốt nghiệp trường Đh Ngoại Ngữ - Đh Đà Nẵng Major: ENGLISH Minor: KOREA

SKILL SUMMARY -Communication skill • Building strong working relationships with classmates, teachers at university , colleagues at some previous work places such as reserving accommodations, registering guests, managing guest accounts, handling guest mails, and personalized guest services. -Team work skill • Ability to discuss and work well, feel eager to contribute ideas and feel free to critise in a positive and constructive manner. • Energize groups when motivation is low through humor or through being enthusiastic. • Ability to maintain harmony among the team members, listen to others and give constructive feedback, be comfortable with disagreements. -Time management skill • Ability to manage and balance studies and employment properly. -Computer skill • Ability to use computer proficiently in Microsoft Office package including Excel, Word and PowerPoint -Front desk skill • Completed all reservations requests using computerized guest management system. • Collected and balanced all cash and credit transactions, and resolved all billing issues. • Maintained guest lobby amenities and managed shuttle service for three properties. • Achieved superior customer service ratings throughout my tenure. • Enforced rules and regulations • Collaborated with staff members to maintain a clean and safe environment • Ensured customer satisfaction by answering patrons' questions and assisting in the retrieval of lost belongings • Managed the flow of patrons coming in and out of the facilities to prevent overcapacity • Created an extensive customer database which allowed the company to quickly recognize returning guests. • Supervised staff members and assigned tasks to be completed. • Maintained the hotel entrance area so that it is presentable at all time as the guests arrive. • Answering all income calls and directed them to the correct departments • Maintained a safe and clean working environment throughout the shift as well as assisted in the closing and cleaning duties. • Effectively communicated with both customers and management to maintain excellent customer service. • Scheduled reservations and expertly managed large customer crowds. PERSONALITY • Sense of responsibility, eagerness to learn and work • Good organization and communication skills. • Being enthusiastic, open- minded, caring and optimistic. • patience and tact • the ability to stay calm under pressure and look after several things at once

- English tutor with 4 years of experiences. - Seller in PHUC-LOC-THO souvenir in 184 Tran Phu, Hoi An city for 5 months with good customer service, sales experiences and skills. - Volunteer for the Free tour guide in Da Nang and Hoi An to help tourists in discover history and culture. - Being a member in website of global tourism . - Usually taking part in activities organized by the Class or The University as well as social and voluntary activities. . * 9/2015 – 1/2016 : Sales online in Fusion Maia resort. Responsible for growing the revenue and market share for the hotel and its parent group. o Duties : Ensuring the Hotel sales department is always prepared for business. - Visiting clients as well as entertaining them within the hotel. - Actively promoting and selling the hotels bedrooms and facilities. - Responding to guest concerns, questions and problems. - Soliciting corporate rate business from business travel agents. - Building and developing strong relationships with both new and old customers. * 4/2016 – 2/2017 : Receptionist and guest relations ( Korea ) in Hoi An Sincerity Hotel and Spa. o Duties : dealing with bookings - Completing procedures when guests arrive and leave - Choosing rooms and handing out keys - Preparing bills and taking payments - Taking and passing on messages to guests - Dealing with special requests from guests (like booking theatre tickets or storing valuable items) - Answering questions - Dealing with complaints or problems + 6/2017 – 8/2017 : Front Office Supervisor in Hoi An Emotion Villas o Duties : - Helping the team understand performance targets and goals. - Training or ensuring that workers are properly trained for their specific roles. - Scheduling work hours and shifts. - Coordinating job rotation and cross-training. - Providing real-time feedback on worker performance. - Sharing company updates, financial results and new objectives with team members. - Assisting in resolving emergencies. For example, a quality or a customer problem may be escalated to the team supervisor for handling. - Identifying and resolving workplace problems, including tardiness or absenteeism. - Providing reports and activity updates to management. - Assisting in hiring and firing activities, although often the supervisor requires managerial approval of all new hires or terminations.

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