OTAs Sales Executive tại Alani Hotel & Spa

4/2022 → 11/2022 (7 tháng)

Đà Nẵng

1. Alani Hotel & Spa/ OTAs Sales Executive - Processing all reservation requests, changes, and cancellations received by phone, mail, and social media. - Responding and recording all requests, questions, or concerns from guests. - Interacting, negotiating, and coordinating with the travel agent to find potential guests - Managing and adjusting the price, and allotment on all OTAs channels to avoid disparity. - Creating the rate plans, and promotions on the extranet to attract guests and push visibility. - Following the payment statement. 2. MYONG GA SEAFOOD & BBQ - KOREA RESTAURANT/ RESTAURANT MANAGER/ JULY 2019 – JAN 2020 - Managing all things relate to the restaurant: Staff, materials purchasing, taking care of guests, supporting the Korean manager… - Receiving the orders from Korean Manager to inform the kitchen team about the kind of food, the number of guests, arrival time… - Recruiting the staff and managing the working time of staff. - Managing the inventory and purchasing new materials to make sure enough everything for cooking and guest demand. - Assisting the owner to solve something related to administrative papers. - Taking care of the guests to make sure that guest’s satisfaction. 3 HADANA BOUTIQUE HOTEL/ RECEPTIONIST POSITION/ JUNE 2017 – JAN 2018 - Welcoming guests by greeting them, in person or on the telephone; answering or referring inquiries. - Resolving problems of our guests - Sales hotel’s service and taking care of all the guests to make sure their’ satisfaction - Receiving and handling ongoing and outgoing the telephone calls - Answering the guest’s questions about the hotel’s services and others. - Helping foreign guests to book the train/ plane/ bus tickets… - Communicating with guests to get more and more good feedback - Taking care of the guests to make sure that guest’s satisfaction. 4. GREEN HOUSE HOTEL/ RECEPTIONIST POSITION/ SEP 2016- FEB 2017 - Welcoming guests by greeting them, in person or on the telephone; answering or referring inquiries. - Resolving problems of our guests - Sales hotel’s service and taking care of all the guests to make sure their’ satisfaction - Receiving and handling ingoing and outgoing the telephone calls - Answering the guest’s questions about the hotel’s services and others - Helping foreign guests to book the train/ plane/ bus tickets… - Communicating with guests to get more and more good feedback - Taking care of the guests to make sure that guest’s satisfaction.