• A competent professional with over 13 years of experience in Travels, Logistics, Transport, International Customer Service. • Remarkable ability to work under pressure and to effectively manage and motivate a team. • Networking with tour operators and various related service providers • Great team player with innovation and energy and desire to drive others.

Graduate

Logistics Solutions • Fleet management and planning • Supervising the implementation of the Logistics function plans, as well as ensuring their compliance with the set requirements • Creating customized systems for shipping, tracking, and reporting, provide the control and visibility required. • Supervising Logistics operations to ensure timely dispatch and delivery of goods. • Ensured correct allocation of resources to meet delivery schedules Travels management - Direct coordination in merchandising travel agency services, such as sale of tickets, packages or specialized tours, or vacation packages. - Promotion of the services within & outside the existing network and constant exploration of new business opportunities - Working with service providers from the early stages to provide best& valuable service to customers. - Coaching to the employees in overcoming their shortcomings - Offering assistance to the customers on present travel conditions, travel planning and itineraries drafting - Ticketing and computing cost estimates, bookings& assistance to customers of travels documents Excellent Customer Service • Understand customer’s requirement and act as per it. • Provide more options for closing deal / sale. • Provide after sale service for goodwill and reference.

* 25 th July’16 – Till date with Salt n’ Lime Mexican Restaurant (Cong Ty Simply Tay) as Restaurant Manager • Front House Staff Training for best service • Supervise food safety standards and customer service issues • Customer relationship activities • Support in all activities in Kitchen