* Bachelor – Cử Nhân B318408 University of Social Sciences and Humanities * Bachelor – Cử Nhân B352486 Hanoi Foreign Language University – English major * Sale and marketing management – Kinh Doanh và Tiếp thị 3 months Ha noi Tourism Company – Tổng công ty Du lịch Hà Nội * Train the trainer – Đào tạo người đào tạo 5 months Intercontinental Hotel Group – Khách sạn Intercontinental * English Courses – Tiếng Anh cơ bản và nâng cao 9 months British Council – Hội Đồng Anh * Hotel management with Accor Group in Thai Lan – Quản lý khách sạn 4 months Ha Noi Tourism Company and Accor Group in Asia pacific Area – Tập Đoàn Accor

• Working experience in hotel industry in both Vietnam and oversea • Experience in Management and Hotel Operation • Have knowledge in sales and marketing and practical training. • Computer proficiency: Microsoft Word, Excel, Internet Explorer, PowerPoint. • Excellent communication skills, be able to liaise and communicate appropriately with refined and discerning clients, demonstrate the finest expression of service • English language in both speaking and writing • Ability to maintain the internal relations in hotels and other departments involved in the work and management of the hotel • Problem solving & decision making, team work and practical creativity. • Strong leadership, supervision and management skills • Flexible and adaptable to a dynamic and high pressure environment • Cost controlling and reporting monthly and yearly • Skill in Establish and implement a business plan • Familiars with Fidelio and Opera hotel system, Escape system, Concierge system, PAPX system…

1.Front Office Manager Hanoi Tourism Corporation – Dan Chu Hotel 2001 - 2005 Experience - FO and Sale Dpt operation - Interview and recruiment for department - Supervisor and manage asocciate operation - Duty rosters - Handling guest complaint, guest requests, - Cost control - Report to GM - Train the trainer(certificate) - Team building - Consulting GM issues related to hotel 2. Guest Service Agent Hilton Opera Hotel in Ha Noi 2005 - 11/2007 Experience - Handling all guest request and complant under 5 stars standard of Hilton Hotel groups - Telephone handling, Fedelio system operation - Team building - Making reports and report to FOM 3. Guest service Supervisor Intercontinental Hotel in Ha Noi 12/2008 - 9/2010 Experience - Interview and recruiment for department - Supervisor and manage asocciate operation under 5 stars standard of Intercontinental - Handling guest complaint - Work under high-pressure. - Good communication skills in both Vietnamese and English. - Good relationship with corporate account. - Strong interpersonal skills. - Solving problem skill. - Good training skills - Have “Can do” attitude. - Report to FOM - Train the trainer(certificate) - Builds teamwork and staff morale in the department. 4. Executive Secretary to CEO MVT Real estate Investment in Ha Noi 10/2010 - 11/2011 Experience - Office Administration - Support recruitment company - Arrange work schedule, and business trips of CEO - Negotiation and support customer transactions - Meeting with the Board of Executive Directors - In charge of activities related consulting organization APAC - Website Management - Resolving issues related to legal - Interpreter (English) - Business travel - Welcome and logistics work for foreign delegations and working in Vietnam 5. Deputy Manager – in charged both FOM and Sale and Marketing Dpt. Gia Bao Hotel Group- 3 stars Hotel group 12/2011 - 2/2013 Experience - Interview and recruitment for hotel - Monitoring hotel activities related to as: check in, check out, stay over or overbooking … - Assign work - Solve the arising of customer complaints - Monitoring of unit costs - Report to GM - Planning and implementing business plans to meet target - Negotiation skill. - Control the hygiene and cleanliness of work area, equipment and material - Make a plan to increase sales and profits - Quality of Service Management - Consulting GM issues related to hotel 6. Director of sale and marketing cum assistant of GM SUPER HOTEL HANOI OLD QUARTER 2/2013 - 10/2015 Experience - Monitoring and managing the business operations of the hotel - Meeting with the Board of Executive Directors - Business planning and performance monitoring - In charge of external relations - Scheduling estimates of yearly cost, revenue and profit - Making training plan for business staffs - Doing business planning and report - Market research and making new product - Consult with GM and other support issues related to the operation of the hotel 7. General Manager ANTIQUE HANOI HOTEL 05/2016 - NOW Experience Monitoring and managing the business operations of the hotel - Meeting with the Board of Executive Directors - Business planning and performance monitoring - In charge of external relations - Scheduling estimates of yearly cost, revenue and profit - Making training plan for business staffs - Doing business planning yearly - Market research and making new product