Reservation Executive tại Novotel Saigon Centre

11/2018 → 3/2019 (3 tháng)

Hồ Chí Minh, Việt Nam

1. Answer guest enquiries, take bookings and make reservations online and over the phone, deal with special requests from guests. 2. Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales. 3. Check all correspondence in connection with reservations and deal with accordingly. 4. Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis. 5. Ensure that group information and contracts are kept up to date and followed up in line with hotel policy. 6. Ensure that the hotel credit policy is adhered to. 7. Process payments. 8. Handle guest feedback and complaints. 9. Have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures, Health and safety regulations, First aid procedures. 10. Report and undertake special duties the normal daily/weekly routine at the request of Reservation Manager.

Receptionist tại Vien Dong Hotel

3/2014 → 8/2018 (4 năm 5 tháng)

Hồ Chí Minh, Việt Nam

1. Answer incoming calls according to hotel standard, connects them to the appropriate extensions and takes down messages when necessary. 2. Handle booking confirmation when reservation is not available. 3. Arrange brief tours of hotel's rooms and facilities. 4. Ensure that the guest registration, check-out, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures. 5. Control and issue VAT invoice according to hotel policy. 6. Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 7. Ensures that all billing instructions are accurate and clear. 8. Reports any potential credit risks immediately to FOM. 9. Assist with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures. 10. Effectively deal with guest problems and complaints immediately.

Receptionist cum Reservation Executive tại Sophia Hotel

5/2012 → 10/2013 (1 năm 5 tháng)

Hồ Chí Minh, Việt Nam

1. Answer incoming calls and assisted with reservations, confirmations, room requests, and questions. 2. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. 3. Administer all reservations, cancellations and no-shows, in line with company policy. 4. Assist guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction. 5. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. 6. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety. 7. Identify new contacts and developing sales leads. 8. Produce written quotations and confirmation. 9. Check guest satisfaction and resolve any issues to ensure repeat business.

Spa Supervisor tại Fantasy Spa

8/2011 → 4/2012 (8 tháng)

Hồ Chí Minh, Việt Nam

1. Create marketing and sale promotions for spa packages and spa retail products. 2. Process customer transactions and balanced daily financial revenue reports. 3. Update existing customer information filing system. 4. Training new hires on how to schedule appointments, opening and closing duties, and how to generate and balance the daily financial revenue reports. 5. Supervise facility maintenance. 6. Responsible for addressing and troubleshooting customers' needs and concerns. 7. Create weekly work schedules.

Ngô Thị Như Quỳnh - Senior Sales Manager

Silverland Hotels Group

quynh.ngo@silverlandhotels.com - 0907721011