 Fluent written and spoken English and Vietnamese  Computer skills – MS Word, Excel, Power Point  Tourguide Operational Culture & History

2006 – 2010 Phu Xuan University Hue B.A., English Education Certificate in Tour Guide Operation

 Oversee the daily operations of outlet for efficient operations.  Plan and assign daily workloads to outlet associates.  Develop and enforce established policies and procedures.  Establish operational strategies to meet quality and customer service standards.  Develop marketing strategies to improve sales and profitability.  Maintain the outlet facility clean and safe.  Obtain customer feedbacks and recommend necessary outlet operational changes.  Interview and hire associates for outlet operations.  Schedule orientations and job trainings to outlet associates.  Organize regular meetings to discuss about issues and updates.  Analyze and resolve problems in a timely and accurate manner.  Organize special events and entertainments to attract more customers.  Address customer queries courteously and ensure customer satisfaction.  Develop cost-effective operational plan to achieve outlet goals.  Assist in cash handling activities and develop expense and revenue reports.

I hope to get the overview from your Human Resource Department if it catch to your expectation. My expected salary is around 10m VND. I can work as a Restaurant Supervisor or Receptionnist or Guest Service as well.